IT Service Manager

Title: IT Service Manager (remote) Location: Miami, FL(Remote... Earliest Start Date: ASAP Type: Full-time direct employment Must-have skills: 5+ y of exp in IT Service Management (ITSM); 5+ of exp managing an ITSM-managed service provider (MSP); 5+ y of exp with ServiceNow; Information Technology Infrastructure Library (ITIL) ; cruise exp, SNOW Admin, Zero Trust solutions, Cloud networking technologies, Cloud Operations knowledge with automation Requirements: • Experience in IT Service Management with a focus on managing an ITSM-managed service provider (5+ years); • Experience with ServiceNow ITSM (5+ years); • Experience implementing ITSM processes and standards; • Experience with Information Technology Infrastructure Library (ITIL) and processes; • Experience with network foundation and deploying Zero Trust solutions; • Configuration/management experience with Cloud networking technologies; • Experience with Cloud Operations with automation; • Bachelor’s degree in computer science / systems engineering. Preferred: • Experience with SNOW Admin. Responsibilities include but are not limited to the following: • Manage and oversee our ITSM-managed service provider to ensure the delivery of quality services according to agreed-upon service levels; • Provide strategic direction and oversight for the design, development, operation, and support of ITSM processes that are aligned with business strategy. Manage and oversee our ITSM-managed service provider to ensure the delivery of quality services according to agreed-upon service levels; • Implement and manage the ITSM ServiceNow platform enhancements and new requirements; • Collaborate with other departments to identify and prioritize IT service management requirements and develop effective service delivery strategies; • Develop and implement IT service standards and policies to promote efficiency and effectiveness; • Implement a continuous improvement program for IT service management delivery; • Orchestrate and automate cloud-based platforms throughout the company; • Handle incident management, problem management, and change management activities; • Maintain relationships with key stakeholders to ensure IT services align with their needs; • Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Job Type: Full-time Pay: Up to $120,000.00 per year Experience level: • 10 years • 11+ years Schedule: • 8 hour shift

Work Location: Remote

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