Outbound Call Center Rep - Remote

Employer Industry: Healthcare Services

Why Consider This Job Opportunity...
• Starting hourly rate of $15.00, with unlimited monthly commission potential
• Competitive benefits including medical, dental, and vision plans starting the first of the month after the start date
• 401K plan, employee stock purchase program, and tuition reimbursement
• Opportunities for career advancement and growth within the organization
• Work-from-home flexibility with provided equipment
• Supportive work environment focused on improving lives and making a lasting difference

What To Expect (Job Responsibilities)
• Make an average of 50 outbound calls per hour to schedule free in-home or virtual healthcare evaluations
• Follow approved scripts and respond to member inquiries with professionalism and courtesy
• Meet daily productivity and quality goals in a metrics-driven environment
• Adjust and manage appointments with members and providers as requested
• Report member complaints and escalations to management promptly

What Is Required (Qualifications)
• Minimum of 1 year of call center experience or 2+ years of general work experience
• High School Diploma or equivalent preferred
• Ability to work in a fast-paced, results-oriented outbound call center environment
• Strong communication skills and ability to maintain professionalism with members
• Proficiency in using multiple computer systems simultaneously while making calls

How To Stand Out (Preferred Qualifications)
• Previous experience in an outbound call center or high-volume environment
• Familiarity with auto-dialer systems and scripted interactions
• Demonstrated persuasive skills with the ability to handle rebuttals effectively
• Friendliness and a conversational approach to client interactions
• Ability to adhere to a fixed daily schedule

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