Outbound Call Center Rep - Remote

Employer Industry: Healthcare Services

Why Consider This Job Opportunity...
• Starting hourly rate of $15.00, with unlimited monthly commission potential
• Competitive benefits including medical, dental, and vision plans, with insurance starting the 1st of the month after the start date
• Bi-weekly pay with monthly commission bonus potential
• 401K, employee stock purchase program, and tuition reimbursement available
• Opportunities for career advancement within a mission-driven organization
• Flexible work-from-home arrangements available

What To Expect (Job Responsibilities)
• Make an average of 50 outbound calls per hour to offer, explain, and schedule free in-home or virtual health evaluations
• Follow approved scripts to ensure members understand terms and respond to objections professionally
• Meet daily goals for outbound calls and appointments set, adhering to quality targets
• Adjust, reschedule, and cancel appointments with members and providers as needed
• Monitor performance results and report member complaints to management

What Is Required (Qualifications)
• High School Diploma or equivalent preferred
• Minimum of 1+ year call center experience or 2+ years of general work experience required
• Previous experience in an outbound call center or high-volume environment preferred
• Strong communication skills with the ability to treat health plan members with professional courtesy
• Ability to adhere to a fixed daily schedule and use multiple computer systems simultaneously

How To Stand Out (Preferred Qualifications)
• Experience working in a metrics-driven environment with an auto dialer
• Friendly and conversational demeanor when interacting with clients
• Proficiency in the English language

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