Behavioral Health Services Intake Coordinator

Overview

The Behavioral Health Services (BHS) Intake Coordinator processes referrals, establishes service eligibility, confirms service authorizations, and tracks ongoing utilization rates and service eligibility.

Benefits Include
• Medical, dental, vision, and supplemental insurance options, including HSA match for qualifying contributions.
• Parental Paid Leave
• Retirement savings plan with company match.
• Paid time off and holiday pay.
• Mileage reimbursement.
• Tuition reimbursement available.
• Company sponsored learning and development

Responsibilities

Other duties may be assigned as necessary.
• Responsible for Intake activities of assigned office location(s).
• Act as a liaison between the Finance and Behavioral Health departments to ensure the timely and effective provision of required services, prior authorizations,
• and re-authorizations.
• Respond to all incoming referrals inquires within 24 hours.
• Regularly advises referring agencies of service eligibility through correspondence, presentations, and collaborative meetings.
• Secure information such as diagnosis, level of care, and insurance status to determine eligibility for services.
• Review all referrals for eligibility in the CMBHS system. Ensuring the status of both completed CANS as well as a current and viable DSMV diagnosis.
• Ensure that client files are complete with all required documentation within the first 5 days.
• Train all new staff in the referral process within 2 weeks of hire.
• Compile records and prepares reports including statistics on referrals, caseload availability, outcome measures, etc.
• Assist in referring individuals and agencies in the referral and intake process.
• Evaluate in conjunction with the Clinical Supervisor the suitability of agency services based on the individual needs of clients.
• Responsible for handling crisis referrals outside of business hours.
• Ensure utilization of services is within the guidelines of insurance coverage.
• Perform all duties within contract, state and federal regulations, company policy, and regulatory agency standards.
• May be required to drive vehicles, be insurable with our auto insurance provider, and complete company vehicle training.

Qualifications

Bachelor’s degree in a Health or Human Services field. Experience in utilization review preferred.

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