REMOTE WORK FROM HOME - Full-Time Information Technology Service Desk / Help Desk position (Texas)

Job Description:

As an IT Service Desk Staff member, you will provide remote support to a large retail client. Your responsibilities will include troubleshooting and resolving issues related to general IT

Key Responsibilities:

• Provide remote IT support to clients

• Assist with basic IT inquiries and support requests

• Document and track support requests in a ticketing system

• Ensure timely resolution of issues to maintain client satisfaction

Qualifications:

• Must be 18 years or older. Background checks are performed.

• Basic IT fundamental experience with minimum of 1 year experience in a similar role or higher level education (associates or bachelors degree)

• Minimum internet connection of 20MB

• Strong problem-solving and critical thinking skills

• Excellent communication and interpersonal skills

• Ability to work independently and manage time effectively

What We Offer:

• Flexible full-time schedules (swing/weekend shifts available)

• Remote work – no commuting required

• Comprehensive training and all necessary equipment provided

• Valuable experience in the IT field

• Opportunities to develop critical thinking, problem-solving, and communication skills

How to Apply:

Interested candidates are encouraged to apply. Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this role to [email protected]

For more information, visit our website at www.allieddigital.net

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift

Work Location: On the road

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