Business Process Associate

Do you want to join a dynamic group that contributes to the overall success of process improvement within the organization? Join NJM Insurance Group’s West Trenton Medical Claims Services (MCS) as a Business Process Associate. This role supports business process improvement initiatives within the unit and requires expertise in PIP, Workers’ Compensation, and/or General Claims. The ideal candidate will be a Subject Matter Expert (SME) with a comprehensive understanding of existing processes and the ability to identify, design, and implement improvements.

Job Responsibilities
• Triage BPU Support Tracker, record production issues, and collaborate with IT/Production Support/external vendors for resolution.
• Provide updates to impacted departments regarding production issues and workaround processes.
• Understand departmental processes and technology solutions to identify business workarounds.
• Analyze process improvement suggestions, determine impacts, and collaborate with departments to implement improvements.
• Work collaboratively within cross-functional teams.
• Participate in root cause analysis to identify process or solution deficiencies.
• Analyze and solve problems and communicate process or solution improvements.
• Apply business analytics, analysis, and process improvement methodologies.
• Create and maintain department process flows (e.g., Visio diagrams) and ensure documentation completeness.

Required Qualifications And Experience
• Strong decision-making and time management skills.
• Excellent verbal and written communication skills.
• Solid analytical, problem-solving, and organizational skills.
• Team player with the ability to work collaboratively.
• Understanding of business analysis and process improvement methodologies.
• Ability to function in a fast-paced environment and adapt quickly to changing needs.
• Self-starter with the ability to self-educate using available resources and manage multiple tasks and projects.
• Insurance industry knowledge, preferably in Workers’ Compensation, Personal Injury Protection (PIP), and/or General Claims.
• Some travel to NJM’s Hammonton and Parsippany locations (less than 10%).
• Proficiency in MS Office, including Word, Excel, PowerPoint, and Visio.

Preferred
• Knowledge in systems such as ClaimCenter, OnBase, AgilePoint, Inspire, and DecisionPoint.
• Experience with Agile methodologies.

The salary range for this role is $49,800 - $62,800. Compensation is commensurate with experience and credentials.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

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