Patient Accounts Collections Specialist/Medical Billing (REMOTE)

About the position

The Patient Accounts Collections Specialist/Medical Billing position is a full-time remote role focused on managing billing collections for a specialty physician practice. The specialist will handle patient accounts, contact patients regarding outstanding balances, and manage delinquent accounts. This role requires effective communication with patients and knowledge of medical billing processes, ensuring accurate collections and addressing patient inquiries.

Responsibilities
• Contact patients regarding outstanding balances.
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• Move delinquent accounts to collections agency.
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• Answer patient questions regarding their accounts and insurance.
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• Collect patient payments as needed.
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• Participate in special projects, such as reviewing/processing refunds and adjustments.
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• Perform other duties as assigned.

Requirements
• At least 2 years of recent direct experience in Medical Billing for a specialty physician/group practice required; 5+ years preferred.
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• At least 2 years of recent direct experience in Insurance Claims AR Follow-up ('collections') required; 5+ years preferred.
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• At least 1 year of experience using an EMR required.
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• Knowledge of basic coding (CPT/HCPCS/ICD10) principles.
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• Knowledge of all aspects of the billing process.
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• Knowledge of third-party payers, HMOs, PPOs, Medicare, Medicaid, etc.
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• Knowledge of ERAs, EOBs, CMS1500, and electronic claims.
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• Knowledge of health plan benefits (deductibles, copays, coinsurance) and eligibility verification.
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• Self-starter with a positive attitude.
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• Detail oriented.
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• Ability to work as part of a team and with limited supervision.
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• Excellent critical thinking, investigational, and problem-solving skills.
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• Strong time management, multi-tasking, prioritization, and organizational skills.
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• Strong oral and written communication skills.
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• Proficient in general computer (PC) and website use.

Nice-to-haves
• Related billing or coding certifications preferred.

Benefits
• 401(k)
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• Employee discount
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• Health insurance
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• Life insurance
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• Paid time off

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