Service Advocate - Ops

Description:
• Is your passion helping others?
• Are you a dynamic communicator?
• A team player?
• Do you thrive in a fast-paced environment?
• The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues.
• Help the Medicare population learn about and complete important health screenings and activities.
• Interact with members telephonically to inspire healthy behaviors.
• Give every member a clear understanding of their benefits for specific screenings and medications.
• Assist with important health services, medications, and resources to improve Star health outcomes.
• Inbound and outbound calls to members and providers.
• Work through barriers to good health.
• Deliver best member experience through empathetic conversations.
• Provide important education to members to help them make good health decisions.
• Accurately document conversations in the member’s health record.

Requirements: • Professional communication skills. • Strong active listening and interpersonal skills. • High computer literacy, including ability to troubleshoot issues. • Proficiency with Windows and web-based applications. • Reliable high-speed internet connection (at least 50mbps). • Suitable remote workspace. • Hard wired connectivity to computer is required (DSL, satellite, and wireless broadband are not permitted). • Bilingual or multilingual candidates heavily preferred. • Experience with HEDIS screening measures. • Experience with behavior change. • 2+ years’ experience with call center or outreach involving members/consumers. • 3+ years’ experience in a healthcare setting. • Medical certification (certified nursing assistant, medical assistant, etc.).

Benefits:
• Affordable medical plan options,
• 401(k) plan (including matching company contributions),
• Employee stock purchase plan.
• No-cost programs including wellness screenings,
• Tobacco cessation and weight management programs,
• Confidential counseling and financial coaching.
• Paid time off,
• Flexible work schedules,
• Family leave,
• Dependent care resources,
• Colleague assistance programs,
• Tuition assistance,
• Retiree medical access.

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