Desk Side Analyst (Paducah, KY)

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Position Summary:
The Field Services Desktop Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner.

Position Responsibilities: • Manage/repair all technology hardware including but not limited to computers, printers, and scanners. • Maintain accurate hardware production inventories and spare stock • Troubleshooting some software as needed • Adheres to all documented processes • Travel to off-sites to provide the same level of support as the main campus assignment • Assist with project assignments to implement new technologies or hardware • Provide on-call and project support as needed • Assist with the movement of I&T assets either receiving new equipment or decommissioning of end of life equipment Position Requirements: • Demonstrate a deep understanding of the technical environment and its business return. • Strong communications; written and oral • Have the necessary communication and interpersonal skills to interact with clients at all levels • Can keep up to date with technology as it develops and inform their clients of the potential impact. • Be self-managing and capable of prioritizing workload based on client requirements. • The ability to work under pressure within a team and the ability to multitask are important attributes for this role • The candidate will have good problem-solving skills and be highly motivated. He/she will be required to work on own initiative and must therefore possess good decision-making skills • Maintain a clean and orderly work environment. • The candidate will need to be able to take direction from leads and react to downtimes in the environment. • Possess a valid driver’s license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements. Education and Experience: • Bachelor’s degree in the field of computer science, telecommunications, or information sciences, and 3 years experience or 6 years of relevant work experience

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