Customer Support Representative

POSITION PURPOSE:

To provide Siemon customers and co-workers with exceptional levels of service through data entry, report creation and effective, professional communication and administrative duties, as requested.

MINIMUM QUALIFICATIONS:
• High School Diploma or equivalent
• Methodical, organized and detail oriented work habits and ability to work independently and take charge with minimum direction.
• Strong written and verbal communication skills, excellent phone presence, and professional image
• Past experience working collaboratively, in a team oriented environment.
• Ability to accurately perform duties that require basic math aptitude.
• Demonstrated ability to utilize Windows and Microsoft Office products, especially Excel and Word, and other tools, including email, to accomplish activities

PREFERRED QUALIFICATIONS:
• Associates Degree
• 2+ years of experience in an office environment providing customer service, data entry, and telephone support in a manufacturing or service company.
• ESSENTIAL FUNCTIONS:
• Accurately, promptly, thoroughly, efficiently and warmly addresses all customer needs (internal and external) in a professional manner.
• Demonstrates proficiency in Siemon Company databases, email/calendar programs and order management systems.
• Understands and applies Siemon Company procedures, policies and guidelines.
• Understands Siemon Company products, product numbers and catalog material.
• Accurate entry of customer orders same day as receipt.
• Prompt resolution and follow up of order discrepancies with customers.
• Communicate accurate information to customers regarding delivery, price and order information.
• Accurately process EDI orders, maintain customer cross-reference of part numbers, retrieve ship to address information for drop ships, and creation of drop ship customers in Oracle customer master.
• Accurately and promptly maintains customer orders using daily exception reports and updates.
• Promptly and satisfactorily resolves issues related to customer orders, including but not limited to requests to change or expedite orders.
• Consistently monitors mailboxes specific to customer service and actions promptly.
• Accurately, thoroughly, efficiently, promptly, and warmly answers and supports calls from the Customer Service loop as well as direct calls.

Demonstrated ability to effectively service and drive solutions for customers.

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