Customer Service Call Center Representative(Remote) with Own Equipment

Title: Customer Service Representative with Call Center EXP (Work From Home)

Location: 4926 Kernan Boulevard South, Jacksonville, FL 32224 United States.

Duration: 5 to 6+ months ( This role can be temp to perm after 6 months dependent on candidate performance)

Request-ID: 5957

Client Name: ADT Security Service

Pay Rate: $15.00/hr. w2

The Start Date will be June-9-2025

The Interview will Be Next week

Please note:
• Candidates can be selected to work any of the below listed shifts; 12:30-9:00pm, 1:30pm-10:00pm, 2:30-11:00pm and 3:30pm-12:00am.
• Candidates can't choose shift, so they must be available to work on 2nd and 3rd shift and at least one day of the weekend.

We are seeking a skilled Customer Service Representative (Call Center experience).to join our client’s team, one of the US’s largest Security companies.

Job description

THIS IS A REMOTE POSITION!! We are open to review resumes from applicants located in either of these states: Indianapolis, IN; Newport, KY; Cincinnati, OH & Jacksonville, FL.
• The call coordinator will answer phone calls from potential and existing ADT customers; ask specific questions to determine the reason for the call and then transfer to the appropriate department.
• Call center experience preferred.
• Candidates will be taking 200+ calls daily. This position is fully remote
• Excellent communication skills.
• Basic knowledge of computer applications.
• Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
• Candidates can be selected to work any of the below listed shifts; 12:30-9:00pm, 1:30pm-10:00pm, 2:30-11:00pm and 3:30pm-12:00am

Responsibilities:
• Candidates are required to provide their own equipment for this role.
• All Candidates must have:
• Internet Service (cannot connect via WIFI)
• Core i3 with 16GB of RAM
• Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at www.speedtest.net
• Candidate must have a minimum of Windows 10 on computer.
• Must have modem connection - Must be hardwired to your computer via ethernet cable.
• Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions.
• Allow ADT required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)

Computer Equipment Requirements:
• Accepted Specs:
• * Intel I3 processor or higher (I3, I5, I7), AMD Athlon Silver or Ryzen 3 processor or higher.
• Minimum of 8GB RAM installed.
• Functional USB Headset.
• Ethernet port for a wired internet connection.
• Minimum internet speed of 25 Mbps (download and upload).
• Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at www.speedtest.net.
• Unacceptable Specs:
• * Chromebooks or MacBooks.
• Intel N95, Pentium, or Celeron processors.
• Bluetooth or Analog Jack Headsets.
• Wi-Fi only connections.

Training Schedule:
• Training Period: Monday through Friday from 12:30 PM to 8:00 PM.
• Nesting Period: Monday through Friday from 10:30 AM to 7:00 PM or 1:00 PM to 8:30 PM, depending on class size and trainer availability.

Performance Metrics:
• Schedule Adherence: 95%+
• Aftercall Work (ACW): Less than 4 seconds.
• Call Accuracy: Regular audits to ensure proper script following and correct actions taken during calls.

Screening and Onboarding:
• Candidates must complete screenings and drug tests within 48 hours of an offer.
• All screenings must be completed by Monday before the candidate's start date.

Attendance Policy:
• Candidates cannot be absent during the first 6 weeks of their assignment.

Growth Opportunities:
• Full-time employment opportunities available for those who successfully complete training and demonstrate performance excellence.

Computer Requirements

Computer Equipment Requirements

(All candidates will be required to provide snapshots of equipment specs and internet speed)

Specs Accepted

Cannot Work With

Intel I3 processor or higher (I3, I5, I7)

Chromebooks or MacBooks

AMD Athlon Silver or Ryzen 3 processor or higher

Intel N95, Pentium or Celeron processor

Minimum of 8gb RAM memory installed

Bluetooth or Analog Jack Headset

Functioning USB Headset

Wi-Fi only connections

Ethernet port for wired internet connection

Celeron

Additional Requirement: Internet Speed: Minimum of 25 mbps (download and upload)

About Our Client

Our client is one of the largest Security service companies in the world. They are looking for the best, brightest talent available and have tasked Azaaki with helping them find it.

Company DescriptionAt Azaaki Healthcare, we are proud to champion Strong Partnerships for Stronger Outcomes in healthcare, rooted in the core values of empathy and compassion. Our staffing solutions are designed with a singular focus: to infuse every healthcare facility with caring, qualified professionals who embody these principles. We believe that quality care begins with caregivers who understand the importance of empathy and compassion in healing.
• *We offer unbeatable pay in job market.

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