Manager-Compliance; Termination of Accounts

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

American Express’s Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU) are part of the broader Global Risk & Compliance organization, operating within Global Financial Crimes Compliance (GFCC). Together, they provide end-to-end oversight and support of global financial crimes investigations. In partnership with GFCC, GFCSU and USIU develop and implement transaction monitoring rules, reports, and other tools to detect potential criminal activity. They investigate suspicious financial behavior and, when necessary, file Suspicious Activity Reports (SARs) with the Financial Crimes Enforcement Network (FinCEN) or refer cases to internal compliance partners for global reporting. These teams also manage risk related to politically exposed persons (PEPs) through sanctions screening and enhanced due diligence processes, as well as improper payments that may signal bribery, corruption, or other illicit conduct. GFCSU and USIU play a vital role in ensuring compliance with key regulations, including the Bank Secrecy Act (BSA), USA PATRIOT Act, and the Foreign Corrupt Practices Act. They also support law enforcement by providing critical information to combat money laundering, terrorist financing, credit card fraud, identity theft, and other financial crimes.

Role/Team Introduction

The Termination of Accounts (TA) team is responsible for evaluating customer relationships for termination and/or prevention of future accounts, due to money laundering, reputational risk, and/or other relevant factors.

Job Responsibilities/Tasks

The TA Manager will be responsible for overseeing a team of TA Analysts who analyze referrals to the TA team related to instances of potential money laundering activity and/or suspicious financial activity utilizing a wide variety of research and analytical tools. Additionally, the TA Manager will oversee a variety of projects and tasks that support the TA process.
• Provide coaching and feedback, drive performance, and support the career growth of TA team members
• Analyze large quantities of information and identify trends and opportunities in an ever-changing environment
• Support the implementation and maintenance of TA procedures and guidelines
• Manage the inclusion of customers on the Prohibited List and screening of new accounts
• Communicate and collaborate with key stakeholders across GFCC and other Lines of Business
• Respond to inquiries related to internal and external program audits
• Compile and present account termination data reports
• Develop and present updates to the TA team and senior GFCC leadership on evolving suspicious activity trends and changes to guidance
• Work closely with other leaders to manage change, including building processes, identifying potential improvements, and implementing solutions

Minimum Qualifications
• 3+ years of work experience in a financial services or payment institution in any of the following areas: Anti-Money Laundering, Suspicious Activity Reporting, financial crime, enhanced due diligence, or law enforcement
• Knowledge of SAR filing requirements and AML investigations
• Advanced skills in Microsoft Office, including Excel, Word, and PowerPoint, as well as internet research
• Excellent verbal and written communication skills
• Strong analytical skills with an attention to detail
• Ability to manage time effectively and meet strict deadlines

Preferred Qualifications
• Capable of driving performance by coaching and motivating people for success, identifying their strengths and opportunities
• Experience with leading a team and/or project/process management
• Self-starter and deadline-driven team player with a positive attitude
• Ability to present and summarize complex information for senior leaders
• Strong problem-solving abilities and a proactive mindset
• Ability to manage multiple projects simultaneously and collaborate with Amex business, legal, and compliance partners
• Adaptability to changing regulations and compliance requirements
• Ability to handle and communicate sensitive information in a confidential and professional manner
• Ability to influence, gain support, and resolve conflict
• Ability to demonstrate strategic thinking, implement innovation and change, introduce and champion new processes
• Bachelors/University degree
• 6+ years of work experience in a financial services or payment institution in any of the following areas is highly preferred: Anti-Money Laundering, Suspicious Activity Reporting, financial crime, KYC, enhanced due diligence, or law enforcement
• Experienced people leader, capable of driving performance by coaching and motivating people for success, identifying their strengths and opportunities
• Certified Anti-Money Laundering Specialist (CAMS) or other professional certification

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Apply Job!