Work From Home Customer Care

Our client Alight, believes a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Does this describe you?
• Highly empathetic and enjoy helping others.
• Are passionate about mastering complex information in a short period of time.
• Enjoy solving problems and thinking outside the box.
• Clear and concise communication skills (verbal and written) while employing active listening techniques, demonstrating passion to provide the highest level of customer care and satisfaction.
• Proficient in navigating dynamic and rapidly evolving work environments.
• Use several computer applications at once while assisting a customer.
• Passion for constant development and growth by seeking to learn new skills and improve existing knowledge.
• Unwavering intergrity
Then this role is for you! We are hiring Customer Care Representatives to support customers through moments that matter in their work and life. Whether it is helping parents enroll their newborn baby into health coverage, or supporting someone through their retirement benefit elections, you will be caring for our customers’ meaningful life moments.

You bring the experience, and we have the training covered! All you need is,
• Windows 10 or newer computer or laptop
• Dependable internet access
• Dedicated workspace free of noise and distractions
• Flexiblility to work any 8 hour shift between 8AM - 11PM EST, possible OT when needed
Simply complete this form (https://forms.gle/DF7ne7S3jhRA3oud6) and a recruiter will follow up with you!!

salary: $14.99 - $15 per hour
shift: First
work hours: 8 AM - 11 PM
education: High School

Responsibilities

Your day-to-day interactions include educating and advocating for our customers about their employer provided benefits such as:
• Health and wellness
• 401(k) retirement savings plans
• Pension plans
• Leaves of absence
• Payroll
• System navigation

Every day will look a bit different, and you will support these moments by meeting these key components:
• Connection: We’re committed to nurturing meaningful and lasting relationships through every interaction.
• Striving to build impactful relationships with our customers across all communication platforms—whether it’s voice, chat, web tickets, or appointments—to effectively address their work/life needs and guide them through significant life choices.
• Increasing Customer Satisfaction: You will have a chance to make a real impact on the lives of our customers every day!
• Your role encompasses dynamic investigative work and continuous case management, ensuring accurate and up-to-date records. Our goal is to delight customers by skillfully solving complex issues with empathy and dedication, ensuring not just satisfaction, but genuine happiness with our service.
• Reducing Customer Effort: This role is pivotal in ensuring that our customers feel supported and valued, getting their issues resolved with minimal effort on their part.
• You’ll be the hero our customers rely on by combining technical knowledge, communication, and teamwork skills to make them feel appreciated and taken care of by swiftly solving their concerns.

The essential functions of this role include:
• working in a smoke free environment
Skills
• Customer Service
• Active Listening
• Telephone Etiquette
• Basic Computer Skills
Qualifications
• Years of experience: 3 years
• Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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