Virtual Compliance Support Specialist

Overview
Mercalis is an integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Backed by proven industry expertise and results-driven technology, Mercalis helps navigate the complex life sciences marketplace by providing commercialization solutions to accelerate value and enhance patient lives.

Mercalis fosters a culture that encourages individuality and provides opportunities for creativity, growth, and success while fostering a team environment. We are a diversity-driven organization with an inclusive approach to delivering patient-centric solutions that, eliminate barriers for patients, and increase patient access to life altering medications.

As a Virtual Compliance Support Specialist, you will join our team on a journey to help eliminate barriers for patients, increase their access to medications, and help them receive lifesaving treatments while working in an environment that nurtures you.

Mercalis fosters a culture that encourages individuality and provides opportunities for creativity, growth, and success while fostering a team environment. We are a diversity-driven organization with an inclusive approach to delivering patient-centric solutions that eliminate barriers for patients and increase patient access to life altering medications.

We build personal, partner relationships with our clients by utilizing a consultative approach to solving brand challenges. The Virtual Compliance Support Specialist will assist the Area Sales Manager (ASM) in a support role through engaging in key activities including CRM, reporting and administrative tasks. The Virtual Compliance Support Specialist will also engage in activities that will assist in personal/professional development. The Virtual Compliance Support Specialist will work remotely and will have all technical equipment supplied.

This position is a part-time role reporting to the Sr. Area Sales Manager (ASM) assigned to the projects. .

Responsibilities
• A key objective will be working with the ASM to ensure Program Compliance by completing daily collating and verification of incoming Virtual Clinical Discussion Trackers.
• Provide regular CRM account and contact maintenance to ensure all key data elements are captured to ensure accurate metric reporting.
• Regularly run, format and provide program reports to management.
• Monitor complaint template communication with healthcare providers on a regular basis.
• Create and maintain a positive impression with the VE team, management and other Mercalis personnel.
• Manage effectively in uncertain and ambiguous situations.
• Attend all necessary meetings.
• Be a self-directed, resilient, decision maker who faces each task with optimism and is results oriented.
• Consistently demonstrate a drive to succeed both individually and as part of a highly successful team.
• Accountable and reliable with strong integrity.
• Flexible and open to continuously learning.
• Self-motivated with a sense of purpose, passion, and persistence.
• Be availalbe to work a minimum of 4 days a week
• Utilize Mercalis’ leadership competencies as the driving force behind the team’s success
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Ensure all SOPs are followed with consistency
• Conducts miscellaneous tasks or projects as assigned

Qualifications
• Experience with CRM system platforms: preferably sales force.
• Strong technology skills.
• Proficient working with Microsoft Office products: focus on Excel and PowerPoint.
• Highly detail-oriented and organized.
• Strong time management and prioritization skills.
• Ability to work independently and as part of a team.
• Excellent interpersonal communication skills, verbal, written and digitally.
• Ability to resolve conflicting situations.
• High energy, collaborator with a positive attitude.
• Flexibility.

Job Type: Part-time

Pay: $22.00 - $25.00 per hour

Expected hours: 20 per week

Benefits:
• 401(k)

Schedule:
• Day shift

Work Location: Remote

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