US Virtual - Inbound Customer Care Specialist (Sales Focused)

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Customer Care Specialist (Sales Focused - Inbound)
Remote | Full-Time | $17.31/hour
Are you passionate about technology and helping people find the right solutions? Join our remote team at VXI as a Customer Care Specialist, where you'll represent a leading global brand known for its innovation and user-friendly tech products.

About the Client
You'll be supporting a globally recognized technology company celebrated for its sleek product design, intuitive software, and customer-first philosophy. Their strong reputation and loyal customer base are built on delivering exceptional service and seamless experiences.

What You'll Do
As a Customer Care Specialist, you'll be the first point of contact for customers shopping online or reaching out to retail support. Your role is a blend of service and sales-focused on guiding customers through their buying journey, answering product-related questions, resolving concerns, and upselling solutions that enhance their experience.

Your key responsibilities:
• Handle 30-40 inbound calls per day with professionalism and enthusiasm
• Provide personalized product recommendations and complete transactions
• Resolve customer inquiries efficiently while delivering exceptional service
• Translate technical information into simple, customer-friendly language
• Actively listen to identify needs and tailor solutions accordingly
• Adapt to a fast-paced sales environment and evolving technology offerings
• Maintain high energy and empathy in every interaction

What We're Looking For
We're looking for driven individuals with a passion for tech, a customer-first mindset, and a talent for communication.

Qualifications:
• Minimum 2 years in a customer-facing sales or service role
• Bachelor's degree preferred, or equivalent work experience
• Excellent verbal and written communication skills
• Strong interpersonal skills and emotional intelligence
• Ability to work independently and make confident decisions
• Proficient in using digital devices (Mac, iOS, etc.)
• Basic troubleshooting experience for common tech issues
• Typing speed of at least 42 WPM with 95%+ accuracy
• Digital media experience (music, photography, video) is a plus
• Comfortable working in a dynamic, sometimes ambiguous environment
• Flexible availability, including evenings, weekends, and holidays
• Available to work shifts between 7:00 AM - 11:00 PM Central Time

What You'll Get
• $17.31/hour pay
• Full-time, 40-hour work week
• 100% paid training
• Medical, dental, vision & life insurance options available
• Referral bonus: Earn $20 on every paycheck per active referral-no cap!
• Exclusive phone plan: $25/month for unlimited talk, text, and data (up to 5 lines)
• Career advancement and skill development opportunities
• Remote work benefits: Save time, money, and energy from home

Remote Work Requirements
• Private Workspace: A quiet, dedicated workspace with no distractions.
• Ergonomics: A comfortable desk setup with all necessary equipment.
• Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.
• Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.

Let's Do Great Work Together
If you're ready to combine your love of tech with your passion for helping people, we want to hear from you. Apply now and become a part of something exceptional.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Original Title: US Virtual - Inbound Customer Care Specialist (Sales Focused)

Req Id: R25_02315

Posted At: Thu May 08 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Customer Service

Full Time

Montgomery, Alabama, United States, 36130-2751

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