Service Desk Specialist (myColorado) - Remote From Anywhere In Colorado

About the position

The Service Desk Specialist for myColorado is a critical role within the Governor's Office of Information Technology, focused on providing Tier I support for the myColorado mobile application. This position is designed for individuals passionate about technology and customer service, aiming to enhance the user experience for Coloradans by ensuring the application operates smoothly. The role is fully remote, allowing candidates to work from anywhere in Colorado, and emphasizes collaboration and innovation in delivering digital services.

Responsibilities
• Providing Tier I support and customer assistance for a mobile application.
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• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
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• Installing the myColorado software on supported devices following defined procedures, processes, and methods.
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• Employing Incident Management procedures to enter tickets into the required tracking system.

Requirements
• One year of professional experience in an occupational field related to the work assigned to the position including mobile application support.
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• OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Nice-to-haves
• ITIL Certification.
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• Agile and scrum methodology experience.
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• Government work experience.
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• Experience with iTunes as well as Apple and Google Play Store.
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• Use of tools and diverse mobile devices makes and models.

Benefits
• Health insurance
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• Paid holidays
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• Flexible scheduling
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• Professional development opportunities
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• Wellness programs

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