Assistant Call Center Manager

Wilshire Law Firm is a distinguished, award-winning legal practice with over 18 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients.

You will work side by side on a team of dynamic, collaborative, and client-focused professionals who are committed to delivering on our founding core values: Excellence, Teamwork, and Integrity.

The Opportunity

As our Assistant Manager in our Intakes department, you will have the opportunity to help lead a team of intake representatives on the front lines of engaging and signing clients in the areas of wrongful death, TBI, catastrophic injury, workplace retaliation and harassment, unpaid wages, and wrongful termination.

Accountable for
• Lead a team of more than fifteen intake representatives.
• Create and manage intake representative work schedules.
• Audit and monitor intake representative calls with potential clients.
• Assist in signing up clients.
• Lead new hire training.
• Assist in client referral process and procedure.
• Bring a team-oriented and positive attitude to our Los Angeles office.
• Ability to work weekends and holidays.

Qualifications
• Ability to work evenings, nights, and weekends.
• Management experience is required (call center preferred)
• Bachelor's degree in relevant field at minimum.
• Experience working with entry-level workforce.
• Experience working in sales.
• Experience working in a call center.
• Charismatic and professional.
• Experience working in a law firm setting, preferably in personal injury or employment.
• Experience working with Salesforce or legal CRM a plus.
• Must be able to work weekends and holidays.
• Bilingual is preferred but not required.

Compensation
• $80,000 - $100,000 depending on experience

Benefits
• Paid time off and paid holidays
• Opportunities for growth and advancement
• Team outings and sponsored events
• Employee referral bonus programs
• Firm-paid Medical HMO with affordable upgrades
• Firm-paid Life and AD&D insurance
• Low-cost Dental and Vision plans
• 401k
• FSA (Flexible Spending Account)
• EAP (Employee Assistance Program)
• Pet Insurance

Strive for Excellence. Fight for Justice. Foster Unity.

Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are committed to providing reasonable accommodations to assist individuals with disabilities during the application process and to facilitate their performance of essential job functions throughout their employment.

Join Wilshire Law Firm

Los Angeles, Irvine, San Diego, Oakland, Sacramento, Riverside, Torrance

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