IT Help Desk and Onsite Tech Support

IT Help Desk and Onsite Support with MSP Experience
Location: San Antonio, TX (Full-Time, On-Site)
Salary Range: $60,000–$65,000 (Based on Experience)
Start Date: Targeting July 2025

Job Summary
Our team’s top priority is making our clients exceptionally happy, and the IT Technician is key to that mission. This role handles escalated on-site support requests and projects that our remote Helpdesk team can’t tackle alone. You’ll work closely with the IT Service Manager for guidance and backup when needed.

Responsibilities
• Client Service: Deliver fast, friendly, and effective on-site troubleshooting, equipment installs, and hardware maintenance.
• Ticket Management: Use our ticketing system to track and resolve escalated helpdesk tickets, keeping client documentation up to date and splitting complex issues into manageable tasks.
• Project Support: Assist the projects team with on-site implementations as needed.
• Communication: Keep clients informed on ticket status, flag risks to the IT Service Manager, and submit timesheets/expense reports per SOPs.
• Teamwork: Stick to schedules, follow SOPs, stay vigilant on security, and suggest improvements to keep us sharp.

Skills & AttributesDesired:
• A knack for solving tech problems with a smile.
• Strong communication skills—great at listening and explaining (in both “Geek” and plain English).
• Advanced skills in Microsoft 365, networking, VoIP, and end-user hardware/software troubleshooting.
• Experience with ticketing systems, RMM tools, and MSP environments.
• Clean workstation installs and tidy cable management.
• Comfortable working with vendors to resolve issues fast.
• Quick, accurate typing while juggling phone calls.
• A genuine drive to create an amazing client experience.
• Valid driver’s license and clean background check.
• Adaptable to the fast pace of IT.

Nice to Have:
• Certifications like Microsoft MCP, MCSA, A+, Network+, Security+, or ITIL.
• Experience with PSA software or client service training (e.g., Helpdesk Habits).

Perks
• Paid birthday off.
• Bonuses for hitting team and company goals.
• Health, dental, and vision (up to $250 reimbursement).
• Mileage and phone reimbursement.
• Company laptop.
• Ongoing training to grow your skills.
• A laid-back, supportive team that loves what we do.

Career Growth
This role can set you up for future gigs like Network Technician or Network Engineer.

Qualifications
• Education: Bachelor’s in Computer Science, IT, or related field preferred (or equivalent experience).
• Experience: 5+ years in IT support, ideally with MSP exposure.
• Skills: Sharp problem-solving, attention to detail, and top-notch customer service.

Why Now?
We’re aiming to fill this spot by July 2025 to support our San Antonio clients—no more delays. If you’ve got the skills and the drive, let’s make it happen.

Company DescriptionAvert Network Services is a Managed Service Provider servicing clients for more than 20 years in the Dallas Fort Worth Metroplex. Providing IT services, Cybersecurity solutions and Compliance (HIPAA, PCI). We are here to protect businesses from bad cyber criminals.

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