Outbound Call Center Rep - Remote

About the position

The Outbound Call Center Representative at Signify Health is responsible for engaging with members of Medicare Advantage and Medicaid health plans to schedule free in-home or virtual healthcare evaluations. This remote position requires making a high volume of outbound calls, adhering to scripts, and meeting productivity and quality goals while ensuring compliance with privacy regulations.

Responsibilities
• Make an average of 50 outbound calls per hour using an automatic dialer system to schedule healthcare evaluations.
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• Follow 20+ approved scripts to ensure members understand the terms and respond to rebuttals professionally.
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• Present a positive and high-energy approach to clients and team members.
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• Meet daily departmental goals, including 300-400 outbound dials and 24 appointments set per day.
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• Adjust, reschedule, and cancel appointments as requested by members and providers.
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• Monitor performance results using designated reporting systems.
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• Report member complaints and escalations to Member Engagement Managers immediately.
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• Participate in peer coaching as needed.
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• Follow HIPAA and other security guidelines when handling protected health information.

Requirements
• High school diploma or equivalent.
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• Strong communication skills, both verbal and written.
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• Ability to work in a fast-paced environment and meet performance goals.
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• Experience in a call center or customer service role is preferred.

Nice-to-haves
• Experience with Medicare or Medicaid health plans.
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• Familiarity with HIPAA regulations.

Benefits
• Competitive hourly rate with unlimited commission potential.
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• Paid training for 10 days.
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• Paid time off (PTO).
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• Tuition reimbursement.
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• Flexible work-from-home options.

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