Transportation Customer Service Representative

Job Title: Transportation Customer Service Representative

Position Type: Temp-to-Hire

Location: Tallahassee, FL

Pay Rate: $17.50/hour

Start Date: Monday, July 21, 2025

Interview Dates: Tuesday, July 8, 2025 & Wednesday, July 9, 2025

Requirements
• Must submit an up-to-date resume.
• Must be able to pass a background check and drug screening.
• Must complete required skills testing to be considered.
• Must commit to a minimum of one (1) year with the company.

Training Details
• Training Duration: 6-8 weeks
• Training Schedule: Monday–Friday, 8:15 AM – 5:15 PM (subject to change)
• Successful completion of training is mandatory prior to schedule assignment.

Post-Training Work Schedules

(Schedules are assigned by the company; candidates cannot choose their shift.)

Schedule Options (subject to assignment):
• Schedule 1: Monday–Friday, 5:45 AM – 2:45 PM
• Schedule 2: Monday–Friday, 10:00 AM – 7:00 PM
• Schedule 3: Saturday–Wednesday
• Saturday: 6:45 AM – 3:45 PM
• Sunday: 10:30 AM – 6:30 PM
• Monday–Wednesday: 10:30 AM – 7:00 PM
• Schedule 4: Wednesday–Sunday
• Wednesday–Friday: 12:30 PM – 9:00 PM
• Saturday: 10:00 AM – 7:00 PM
• Sunday: 10:30 AM – 6:30 PM
• Schedule 5: Monday–Friday, 8:00 AM – 5:00 PM

Minimum Qualifications
• High school diploma or equivalent and four (4) years of relevant experience in customer service, billing, collections, or account systems OR
• Bachelor’s degree in Accounting, Finance, or a related field OR
• An equivalent combination of education, training, and experience

Job Summary

This position involves responsible clerical work in establishing and maintaining transportation service accounts. The role requires frequent interaction with the public, especially in handling complex or problem accounts. Employees work independently under general supervision, with performance monitored through internal controls and outcomes.

Key Responsibilities
• Assist customers with initiating or modifying service accounts.
• Handle escalated or complex customer issues referred by team members.
• Determine deposit requirements for new major commercial accounts.
• Collaborate with supervisors to gather data and conduct service-related studies.

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