Technical Analyst Sr

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Role Description

You will be working on a 100% remote schedule as part of Fidelity’s dynamic working arrangement. Current work authorization for Canada is required for all openings.

The software developer is responsible for development and support of Customer Relationship Management and Events Management technical solutions for Fidelity Canada. This includes:

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  Support of existing CRM and Marketing tools
  


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  Evaluation and development of new solutions based on specific business requirements
  


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  Rotating on-call support for SalesForce.com and Marketo applications
  

Key Accountabilities:

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  Architect, develop, and maintain system integrations with Salesforce using a variety of APIs
  


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  Act as the Lead Developer on all assigned projects
  


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  Assist with coordinating the activity of the developers involved to meet project milestones and deliverable dates
  


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  Write and optimize backend code, primarily in Apex, to extend Salesforce functionalities
  


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  Develop and configure event management tool (Marketo)
  


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  Collaborate with stakeholders to ensure integration solutions are scalable and meet business requirements
  


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  Provide technical support for integrated systems, troubleshooting issues and ensuring smooth data flow
  


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  Support Marketo-related initiatives, especially concerning smart campaigns, webhooks, and administration
  


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  Complete required unit-testing, and cooperate with other IS and business teams to ensure timely, efficient, and error-free implementation
  


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  Participate in planning and execution of CRM and Events Management tools upgrades and migrations
  


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  Proactively promote enhancements to departmental processes, technical and business solutions
  

Qualifications

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  8+ years of Software Development experience with a focus on 4+ years of Salesforce platform
  


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  Strong knowledge of front-end (LWC), back-end development (Apex) and integration services via API
  


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  Familiarity with data governance and security best practices
  


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  Experience developing in Java, experience with Web Services Development
  


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  Solid experience with the full life cycle of software development
  


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  Strong leadership skills
  


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  Detail oriented, with strong analytical skills
  


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  Customer service oriented
  


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  Solid written and verbal communication skills; ability to effectively communicate technical concepts to business users
  


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  Self-starter with strong teamwork culture
  

Requirements

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  Hands-on experience with Marketo, especially concerning smart campaigns, webhooks, and administration
  


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  Experience with Salesforce Service Cloud development
  


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  Experience with Salesforce Financial Cloud development
  


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  Development experience with REST Web Services
  


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  Development experience in Mutual Funds/investment industry
  

Education

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  University degree, preferably in Computer Science, or equivalent work experience
  


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  Salesforce Certification – Salesforce Certified Platform Developer I or II preferred
  

Benefits

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  Flexible working arrangements - 100% remote, hybrid, and in office options
  


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  Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
  


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  Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
  


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  Parental leave top-up to 100% of your salary for a period of 25 weeks
  


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  Up to $650 for home office equipment
  


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  Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
  


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  Diversity and inclusion programs, including an active network of Employee Resource Groups
  


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  Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation
  

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