Manager Reporting Solutions

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Role Description

This role involves managing Power BI reporting and data analytics to support business decisions.

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  Power BI Reporting Expertise: Create and manage Power BI reports.
  


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  Transform complex data into insightful, actionable visualizations and dashboards.
  


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  Operational Reporting Experience: Deliver accurate and timely reports that drive business decisions.
  


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  Call Center Metrics Knowledge: Analyze and optimize call center performance using key performance indicators (KPIs), including first call resolution, average handle time, and customer satisfaction.
  


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  ETL/Data Analytics Background: Extract, transform, and load data from various sources to support reporting and analysis requirements.
  


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  Leadership: Responsible for people management activities including the direct management of other employees, directing, monitoring, and evaluating day-to-day workflow/quality; assessing and maintaining performance standards and measures, hiring and retention of staff, and employee discipline.
  

Qualifications

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  Education: Bachelor’s degree in Business, Information Technology, Data Science, or a related field preferred.
  


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  Experience: 5 years of reporting and/or scorecard management or related experience, including experience in a leadership role.
  


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  Experience within the financial services industry is a plus, with an understanding of industry-specific regulations and reporting needs.
  


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  Skills: Strong analytical skills, attention to detail, and excellent communication abilities.
  


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  Proficiency in data visualization tools and techniques.
  


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  Leadership: Proven ability to lead and motivate teams, manage performance, and drive results.
  

Company Description

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