Information Technology Support Technician in New York City, NY

Job title: Information Technology Support Technician in New York City, NY at BlackHawk Data, LLC (12029)

Company: BlackHawk Data, LLC (12029)

Job description: At BlackHawk Data, we're not just another IT solutions provider—we’re innovators, engineers, and architects of modern technology environments. We design, deploy, and manage secure IT and cloud infrastructures that power mission-critical operations for the public and private sectors. From networking to cybersecurity to managed services, we deliver outcomes—not just infrastructure.Position Title : Information Technology Support TechnicianLocation, Hours and days onsite required:

• Location 1 – 1 person to provide support for office location in Manhattan NYC


• Location 2 – 1 person to provide support for campus location in Central NJ


• Days – onsite 3 days (Tue, Wed, Thu) and remote Mon and Fri with the exception of special requests or emergency or break-fix situations


• Time – standard workday of 8:30-5:30 or modified to fit the optimal onsite time to serve user community, and available to support normal hours, after hours, weekends, and holidays when necessary

• Provide highly professional and polished operational support for users, network, systems, cabling, and any other technical needs to support the customer


• Develop operational knowledgebase and infrastructure documentation both internally and customer-facing


• Skillset – knowledgeable and capable of providing support for the following technologies:


• Extremely strong customer service interaction with varied user base


• Familiarity with ITSM tools and ticketing systems


• Logging all incidents and requests into the ITSM system


• Software installations and updates


• Software error investigation and resolution


• Experience with hardware/software troubleshooting


• User access management and password resets


• Knowledge of user equipment and peripherals (printers, scanners, etc)


• Networking with Cisco, Fortine, Aruba, and others in a multi-vendor environment, including network diagnostics, troubleshooting, configuration, management, and operational capability


• Ability to perform proactive system monitoring


• Capability to coordinate with vendor support teams


• Properly escalating unresolved issues to upper level support


• Coordinating with IT Service Desk for accurate documentation


• Configuration changes for business critical systems


• Maintaining physical inventory of connections and equipment in each IDF/MDF


• Establish documentation and operational protocols


• Maintain full documentation of all systems and procedures


• Knowledge base articles for recurring problems

• Competitive base salary + uncapped earning potential


• Comprehensive health, dental, vision, and 401(k)


• Remote flexibility with tools for virtual selling success


• Regular coaching, career development, and advancement path into AE or leadership


• A collaborative culture that celebrates learning, innovation, and high performance


• The chance to sell cutting-edge solutions that truly impact customers’ operations

Expected salary:

Location: New York City, NY

Job date: Wed, 23 Apr 2025 03:31:01 GMT

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