Collections Representative - Remote

Job title: Collections Representative - Remote in Tulsa, OK at InteLogix

Company: InteLogix

Job description: Overview:InteLogix is seeking a B2B Collections Representative to join our organization, remote. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.Who we are:At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.What’s the role about?If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Flexibility to work remotely
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement
• Early access to earned wages via PayActiv

• Access up to 50% of earned wages (capped at $500 per pay period)
• Salary Range: Up to $16.00/hour pay is determined by scope of responsibility within the role, your experience, location and other job related factors

Responsibilities:

• Manage assigned customer base through phone calls and email communication, ensure appropriate documentation
• Handle tax-related tasks, such as - sending forms to customers, uploading tax documents, and assisting customers with form corrections
• Prepare and distribute monthly aging reports for all customers
• Perform monthly offsets with Cost Assurance
• Compile legal packets for defaults and bankruptcies - send Demand letters via FedEx
• Investigate tax claims and conduct payment investigations for customers
• Facilitate balance transfer as needed
• Process bill media suppressions and address change requests from customers
• Reprint invoices upon request
• Collaborate with connectivity management to onboard customers into appropriate Portal
• Manage refunds after verifying no active accounts exist for transfers
• Input disconnects and followup until completed in provisioning and billing systems
• Utilize Microsoft Excel for various tasks
• Analyze large datasets, work with spreadsheets, and navigate multiple systems - continuous training will be provided throughout the duration of employment

Qualifications:What We Look for in a Candidate:

• Must be 18 years of age or older
• High School Diploma or equivalent required, BA degree preferred
• Call Center or Collections experience preferred
• Excellent communication, both written and oral
• Strong Excel skills required
• Ability to apply basic mathematical concepts
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Typing Assessment required
• Superb attendance, so you can be there when our customers need us
• Internet Speed of at least 10 MBPS download and 5 MBPS upload

• Speed Test results required - test yours now by clicking here:
• Dedicated workspace free from distractions

All job offers are contingent upon completion of a background check.

Expected salary: $16 per hour

Location: Tulsa, OK

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