Customer Service Representative

Job title: Customer Service Representative in Muncie, IN at RooterMan of Muncie

Company: RooterMan of Muncie

Job description: Benefits:

• Dental insurance


• Health insurance


• Opportunity for advancement


• Paid time off

• Benefits: Health insurance per diems


• Base Salary + Bonus Opportunity: Performance-based commissions and bonuses


• Time Off: Paid holidays and accruable vacation


• Flexible work schedule: Can accommodate midweek appointments


• Paid New Hire Training: Onboarding includes learning alongside a trained technician


• Learn a New Trade: Develop skills within the industry


• Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving


• Small Business: Local business with an owner who works alongside the team each day


• Mentorship Opportunities: Ongoing training and career development

• Promptly answer incoming phone calls


• Caringly assist callers with their needs


• Effectively communicate via LiveChat, Email, and other forms of electronic communications


• Accurately schedule repair appointments based on service area and scope of work


• Actively communicate with the Dispatch Team regarding availability and skill sets


• Assist other team members as needed to accomplish shared goals

• Computer and data entry proficiency (Microsoft Office and iOS)


• Previous Call Center/Dispatch experience preferred


• Working knowledge of ServiceTitan is a plus


• Friendly, outgoing, and service driven

Expected salary: $16 - 25 per hour

Location: Muncie, IN

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