MSHA Moderator

Job title: MSHA Moderator in USA at HSI

Company: HSI

Job description: Are you a detail-oriented customer service professional with a knack for technology? Join HSI as a Remote Training Support Specialist (MSHA Moderator) and play a critical role in supporting our virtual MSHA training programs. In this role, you’ll be the behind-the-scenes hero helping adult learners successfully attend and complete mandatory safety courses from the comfort of their homes.This temporary role is ideal for someone who enjoys remote work, thrives in a structured environment, and is confident troubleshooting basic tech issues with calm and compassion.

• Start Date: July 2025
• End Date: December 2025
• Type: Temporary

What you will do:As part of our virtual training support team, you’ll work closely with the MSHA Instructor to ensure every training session runs smoothly—from registration to final sign-off.Key Responsibilities:

• Register and enroll students in MSHA Part 48 New Miner and Refresher courses
• Communicate clearly with students via email regarding login instructions and expectations
• Conduct pre-training tech checks to ensure students’ devices are ready for virtual participation
• Monitor live virtual classrooms (Adobe Connect) and provide real-time support to students and instructors
• Troubleshoot basic tech issues (e.g., webcam, audio, connectivity, login issues)
• Track attendance, participation, and student conduct during training
• Document and escalate technical or participation issues when needed
• Collaborate with the internal MSHA team to improve workflows and enhance learner experience

Work Schedule:

• This is a full-time, Monday–Friday position with rotating weekly shifts based on course assignments. All times are listed in Pacific Time (PT).
• You must be available to work either of the following shifts:

• New Miner Course:

5:30 AM – 2:30 PM (includes a 1-hour lunch) * Annual Refresher Course: 6:15 AM – 3:30 PM (includes a 1-hour lunch) * Schedule will be communicated in advance, and flexibility to work both shifts is required.RequirementsYou’re a service-first professional who brings positivity, tech-savviness, and calmness under pressure to every customer interaction.

• 2+ years of experience in remote customer service or administrative support roles
• Strong computer skills with the ability to learn new platforms quickly
• Experience using Microsoft Outlook, Excel, and virtual platforms (e.g., Adobe Connect, Zoom, or similar)
• Associate degree preferred but not required
• Reliable high-speed internet and a quiet workspace

Benefits

• Gain valuable experience with a respected training and compliance provider
• Work remotely with a supportive team
• Help individuals meet critical safety training requirements
• Temporary, flexible contract role to take you through the end of 2025

Expected salary:

Location: USA

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