Longo Toyota of Prosper Business Office General Clerk / Receptionist

Job title: Longo Toyota of Prosper Business Office General Clerk / Receptionist in Prosper, TX at Penske

Company: Penske

Job description: Overview:Longo Toyota of Prosper is looking for a Business Office / Receptionist to join our team!The Business office Clerk/ Receptionist is a dual role engaging with both the business office and guest relation departments. Ideal candidate will be responsible for providing clerical and administrative support, as well as ensuring the highest level of guest satisfaction.*This position is 100% on site at Toyota of Prosper in Prosper , TX.Perks of working with us:

• Weekly Pay - get paid every Friday.
• Full Suite of Medical Benefits to include Health, Dental and Vision Insurance with competitive premiums available to any full-time team member
• Vacation (accruals earned on Full Time or Part Time status)
• Team member referral bonus program
• 401k with a generous Company match
• Tuition reimbursement
• Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more….
• Team Member discounts for vehicle service & retail products
• Development and growth opportunities
• Fitness Center membership discount

Responsibilities:

• Performs general office duties such as filing, answering telephones, and handling routine correspondence.
• Assist business office department with delivery/pick up of documents, and/or other essential items as deemed necessary, to/from different establishments i.e., DMV office, post office.
• Responsible for logging Title received by FedEx or mail.
• Reviews and matches new and used car deals in preparation for the contract clerk postings.
• Review of DMV paperwork in preparation for Registration by DMV clerk.
• Review of Trade documentation for payoff and review of titles on traded vehicles.
• Research and send product cancellations to GSFS Admins for refunds to be sent to the Guest, lienholder or LTP.
• Retrieve check signatures for all outgoing checks from AP, Wholesales, Purchases, Equity and Payoffs.
• Pull deals to match for License plates mailings, login to stamps.com to create mailing label to send to guest with tracking
• Process DMV payment postings in Tekion set up for ACH.
• Assists in all other areas of the business office and performs other administrative duties, as needed.
• Maintains assigned workspace in an organized and clean manner
• Always maintains a professional appearance
• Maintains high ethical standards in all actions
• Answers, transfers, and provides information to incoming calls, walk-in guests, or vendors.
• Directs telephone calls to the appropriate parties, as necessary.
• Communicates with callers, walk-in guests and or vendors in a professional, friendly, and efficient manner.
• Strives to minimize hold time and abandon rates.
• Notifies appropriate parties when guests are waiting.
• Performs other administrative duties, as assigned.
• Maintains guest’s contact information including but not limited to phone number (s), email, and home addresses.

Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individual must possess:

• A high school diploma or equivalent
• A minimum of 1 year customer service experience and experience with multiple phone lines, preferred
• Ability to coordinate activities with other employees
• Ability to read and comprehend instruction and information in the English language
• Pleasant and polite demeanor with the ability to communicate professionally on the telephone, internet and in person, and use standard office equipment
• Must have a valid driver’s license and have and maintain an acceptable, safe driving record
• Ability to conduct and oversee needs assessments with well-developed project management skills
• Must have strong computer and database application skills (Excel, Word, Power-Point, etc.)
• Strong organizational skills to help manage multiple projects across two department.
• Ability to maintain the highest expectation of confidentiality.
• Keen attention to detail.

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

• Frequently required to; sit; use hands to finger, handle, or feel; and talk or hear.
• Remaining in a stationary position, often standing, or sitting for prolonged periods.
• Work to be conducted primarily in an office environment, however some work may be done in conference rooms, outdoors, and remote via zoom.
• Use hands and fingers in repetitive motions, daily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Why Penske Motor Group:The #1 Toyota Dealer in the USA is now in Texas!WHY TOYOTA?

• Teamwork at Toyota and Penske. Everyone that works at Toyota of Prosper is equal. Toyota is all about teamwork and representing Toyota, the best and most reliable company. We have no names on our badges but expect all team members to help each other succeed. We win together!
• Toyota was ranked the No. 1 motor vehicle company for the sixth consecutive year on Fortune Magazine’s 2020 “World’s Most Admired Companies” annual ranking. Fortune also recognized Toyota as No. 30 among the Top 50 “All-Star” companies surveyed, which included companies from various industries.Penske Motor Group, PMG, owns and operates Toyota and Lexus automobile dealerships in Southern and Northern California, and now in Prosper, Texas. Headquartered in El Monte, CA, PMG's flagship store, Longo Toyota, is the world's largest dealership and the #1 Toyota retailer in the U.S. since 1967 with a diverse workforce speaking over 40 languages and dialects. Longo Lexus serves as the #1 Lexus dealership in the Western U.S. since 1990 and Lexus of Stevens Creek, located in San Jose, CA is the #1 volume luxury retailer in Northern California. PMG’s mission is to deliver amazing guest experiences that create lifetime partnerships.PMG employs over 1,200 team members across its locations in California and Texas. Our team strives to be your automotive dealer of choice for sales, service, parts, and collision repair. But we won’t stop there. Community partnerships are also very important to us. With our goal to make a difference in the cities we live and operate.

Longo Toyota of Prosper opened in the fall of 2017, with a new 61,000 square foot state-of-the-art facility on a 15-acre site along US-380, just west of the Dallas North Tollway.Come check us out!

Expected salary:

Location: Prosper, TX

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