Hire Coordination Specialist

Job title: Hire Coordination Specialist in New Iberia, LA at Aggreko

Company: Aggreko

Job description: We're a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we're proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.We’re looking for a Hire Coordination Specialist (Rental Coordinator) a role that will help us to power progress for our customers.Why Aggreko? Here are some of the perks and rewards.

• Annual bonus program tied to company and individual performance
• No premium cost medical plan option available
• Paid training programs
• Career growth opportunities and tuition reimbursement
• Safety-focused culture

What you’ll do:

• You will work out of the New Iberia, LA Service Center.
• After training (4-6 months) be able to work a flex schedule
• Act as the principle point of contact for Aggreko’s customers throughout the rental process after the order is placed
• Manage all internal touchpoints during the lifecycle of the rental, collaborating with the sales and operations teams to ensure a successful customer experience
• Meet the expectations and requirements for customers; gets first-hand customer information, act with the customers in mind; establishes and maintain effective relationships with customers and gain their trust and respect
• Provide timely, appropriate, and useful information to others; determine the most effective method of communication
• Travel up to 25%.

We’re experts, which means you’ll have the following skills and experience:

• Bachelor’s degree plus relevant experience in a business-to-business (B2B) environment, preferably within a fast -paced rental or logistics space, OR equivalent work experience.
• Proven customer focus with a strong sense of urgency for creative solutions
• Well organized and can meet deadlines, perform under pressure in a fast-paced work environment
• Strong analytical skill with an attention to detail and execution
• Excellent written and verbal skills
• Power user of Microsoft PowerPoint, Excel, Work, Teams, and other software programs

We recruit the best talent. Apply now and help us keep the power on.#LI-AJ1

• Purpose:

Positions holders are responsible for the efficient running of the customer centre, to increase customer satisfaction, loyalty and retention, exceeding customer expectations which can include management or provision of technical and/or non-technical customer service.

• In-person customer service such as planning schedules , product returns, Remote/virtual customer service via phone, email, online chat, or text such as escalated customer issue support, post-sales product support, field service dispatching, etc.
• Processing orders from customers and resolving complaints.
• Advising customers on product shortages, expected delivery dates, price changes, etc. •Acting as liaison between customers, production and distribution departments.
• Raising invoices, chasing payments and first line point of contact for issues with invoice payments (including cash recovery).

Accountability Level:
Experienced individual contributor (specialist operational/technical role, or experienced professional). Works independently, with limited supervision. Problems faced may be difficult but can be addressed within an established frameworkKey Responsibilities:

• Handle incoming customer calls to address equipment, service, or contract issues.
• Maintains and supports customer and supplier relationship(s).
• Locate and coordinate supplies from internal and external sources to fulfil orders in a cost effective manner.
• Make ad-hoc decisions in the best interests of the customer. Well defined levels of autonomy will provide the framework to work within allowing for an excellent customer experience.
• Supports the sales function with regards to customer orders, post-order follow-up activities and in expediting the process.
• Where necessary, translates customer requirements across multiple systems, ensuring the operational teams are well versed in customer requirements.
• Assumes responsibility for the communication and customer agreement of variations to the original order, including changing technical requirements, hire extensions and additional services. Has responsibility and ownership for all relevant customer queries.
• Deliver an exceptional customer experience, through meeting & exceeding the defined customer experience standards and touchpoint outcomes.
• Ensure the accuracy and efficiency of contacts and customer / job data.
• Responsible for the Service administration teams supporting the hire process.
• To ensure internal and external customer satisfaction, through timely, effective and efficient depots administrative process.
• Contracts management into Aggreko system.
• Issue accurate and timely the customer invoices on a daily, weekly and monthly basis
• Creation Clients into the system.

Typical Experience:
University Degree / Specialized Diploma

• Additional Job Description

Additional Job DescriptionPurpose:
Positions holders are responsible for the efficient running of the customer centre, to increase customer satisfaction, loyalty and retention, exceeding customer expectations which can include management or provision of technical and/or non-technical customer service.

• In-person customer service such as planning schedules , product returns, Remote/virtual customer service via phone, email, online chat, or text such as escalated customer issue support, post-sales product support, field service dispatching, etc.
• Processing orders from customers and resolving complaints.
• Advising customers on product shortages, expected delivery dates, price changes, etc. •Acting as liaison between customers, production and distribution departments.
• Raising invoices, chasing payments and first line point of contact for issues with invoice payments (including cash recovery).

Accountability Level:
Experienced individual contributor (specialist operational/technical role, or experienced professional). Works independently, with limited supervision. Problems faced may be difficult but can be addressed within an established frameworkKey Responsibilities:

• Handle incoming customer calls to address equipment, service, or contract issues.
• Maintains and supports customer and supplier relationship(s).
• Locate and coordinate supplies from internal and external sources to fulfil orders in a cost effective manner.
• Make ad-hoc decisions in the best interests of the customer. Well defined levels of autonomy will provide the framework to work within allowing for an excellent customer experience.
• Supports the sales function with regards to customer orders, post-order follow-up activities and in expediting the process.
• Where necessary, translates customer requirements across multiple systems, ensuring the operational teams are well versed in customer requirements.
• Assumes responsibility for the communication and customer agreement of variations to the original order, including changing technical requirements, hire extensions and additional services. Has responsibility and ownership for all relevant customer queries.
• Deliver an exceptional customer experience, through meeting & exceeding the defined customer experience standards and touchpoint outcomes.
• Ensure the accuracy and efficiency of contacts and customer / job data.
• Responsible for the Service administration teams supporting the hire process.
• To ensure internal and external customer satisfaction, through timely, effective and efficient depots administrative process.
• Contracts management into Aggreko system.
• Issue accurate and timely the customer invoices on a daily, weekly and monthly basis
• Creation Clients into the system.

Typical Experience:
University Degree / Specialized DiplomaEqual employment opportunityWe welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Expected salary:

Location: New Iberia, LA

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