eCommerce Sales Specialist

Job title: eCommerce Sales Specialist in Avon, MA at Jordan's Furniture

Company: Jordan's Furniture

Job description: Jordan’s Furniture is seeking an E-commerce Sales Specialist to work with our customers via our Chat software. The E-commerce Sales Specialist will handle customer inquiries via Chat on Jordans.com. They will also help answer questions related to a purchase or products on the sales floor and internet.This part-time position is based out of our Avon, MA store working the schedule of Thursday, Friday and Saturday; 6:00 PM to 10:00 PM, with flexibility to work Sundays as needed with potential for a remote/hybrid schedule after training.Why You'll Love this Job:

• Impact: Your work will directly influence our ability to attract and retain the best talent.


• Variety: Work with all facets of the business to develop competitive pay programs.


• Team: Join a team that values collaboration, innovation, and excellence.

• Stability- we are a growing, stable company


• Great Benefits – medical, dental, vision and more!


• Unique Culture


• Employee Discount

• Assist online customers with the selection and purchase of merchandise while maintaining the best shopping experience for our customers.


• Assists and guides customers shopping and seeking information on Jordans.com using chat, video chat, email, and voice technologies ensuring an exceptional customer experience within the EXCEL principles


• Triages customers that need assistance from our Call Center


• Takes incoming calls from customers and works to troubleshoot and resolve low- and high-level issues


• Processes sales orders in an accurate and timely manner; providing relevant info to customers: product care and expectations; warranty parameters, delivery services, etc.


• Responds to customer inquiries submitted to the Jordan’s Furniture website and social media platforms (e.g. Facebook, Twitter)

• 1-2 years prior sales experience or customer service experience


• Strong computer proficiency


• Strong interpersonal skills


• Must be able to read and communicate effectively in English


• Strong written and oral communication skills

Expected salary:

Location: Avon, MA

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