Bilingual Customer Support Specialist (Spanish)

Job title: Bilingual Customer Support Specialist (Spanish) in Woodridge, IL at Mahoney Environmental Solutions

Company: Mahoney Environmental Solutions

Job description: Calling all call center specialists! We have availability for YOU at our call center! Mahoney Environmental, a 70+ year-old successful, expanding service business, is a national leader in the collection and recycling of restaurant cooking waste materials. Our customers range from independent restaurants to national chains and food processing facilities.HYBRID 3 days in office, 2 days WFHWork schedule: Monday through Friday 10:30 am- 7:00 pmStarting rate: $20.00-$20.50 an hourWhat you'll do:

• Professionally handle 50-60 inbound calls for multiple lines of service.


• Assist and resolve customer requests and inquiries.


• Maintain and retain existing customers with an opportunity to grow the business.


• Assist with data entry, reports, and other assignments to support our sales team.


• Follow procedures for technical issues, multiple requests, as well as procedures for safety and environmental issues.


• Create work order requests and email proper groups based on priority issues.


• Occasionally make outbound calls on leads, create appointments for sales and follow-up on priority customer service concerns.


• Other duties as assigned.

• This position requires you to sit at a desk 7 to 10 hours a day, taking incoming calls and or managing off phone work.


• Significant daily interaction with customers, other internal team members and members of the sales team.


• Work is performed in an office environment with a moderate noise level and regular distractions.


• Regular use of computer, keyboard, and mouse.

• Bilingual in Spanish is required.


• Strong multi-tasking, attention to detail and problem-solving skills.


• Excellent computer skills and phone etiquette are necessary. Min of 40 wpm.


• Strong knowledge of Microsoft Office (Outlook, Word, and Excel).


• Keep a positive attitude under stressful situations is a must.


• High energy level and enjoys a fast-paced environment.


• Punctual.


• Possess a strong work ethic, team player mentality and customer service driven.


• At least 3 year's customer service experience, preferably in a call center setting. Inside sales experience a plus.


• Ability to lift 25lbs.

Expected salary: $20 - 20.5 per hour

Location: Woodridge, IL

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