MES Support Analyst

Job title: MES Support Analyst in Charlotte, NC at Indotronix International Corp

Company: Indotronix International Corp

Job description: Company DescriptionIndotronix International Corporation, a 25 + years old organization providing Contract Staff Augmentation to direct clients like ATOS, Xerox, Accenture, Cap Gemini, Verizon to list a few.Job DescriptionMES On-Call Tier 2 SupportLocation: RemoteDuration: 12+ MonthsSummary:

• Triage, investigate, resolve, and manage all Manufacturing Execution Systems (MES) ServiceNow tickets


• Assist shop floor operators when escalated from Tier 1 to Tier 2 support


• Maintain and develop MES Knowledge Base


• Gather user requirements in relation to controlling and recording manufacturing activities and process improvements based on data from support tickets


• Data Analysis of support tickets


• Author updates and changes to Electronic Batch Records(EBR), following GxP and SDLC protocols, in collaboration with Site Tier 2 Support team


• Advanced proficiency in Rockwell Manufacturing Execution System PharmaSuite is required


• Expected to be a Subject Matter Expert in Life Sciences


• Nights and weekends will be required


• Rockwell PharmaSuite authoring experience


• IT troubleshooting experience


• ServiceNow management


• Manufacturing IT applications awareness

Expected salary:

Location: Charlotte, NC

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