Customer Service (remote work )

Job title: Customer Service (remote work ) in Gilroy, CA at Path Arc

Company: Path Arc

Job description: The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience


• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems


• Ability to learn and follow all customer service procedures and policies


• Strive to meet and go above personal and team target goals


• Record, organize and file customer interactions and account changes


• Able to up-sell if needed


• Able to schedule call back and appoints to resolve customer needs

• Previous experience in customer support, client services, sales, or a related field


• Excellent at communicating over the phone and other communication platforms


• Basic computer skills and experience


• Able to multitask


• Excellent time management and prioritization skills


• Ability to listen actively, relay information, and answer questions and/or concerns.


• Customer-focused for positive customer experience and resolution


• MUST RESIDE IN CALIFORNIA

• Health Insurance (dental and vision included)


• Excellent retirement plan


• Tremendous upward mobility into other positions and management


• Flexible hours


• Remote Position(s) available (work from home)

Expected salary:

Location: Gilroy, CA

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