Genesys Cloud Engineer

Job title: Genesys Cloud Engineer in Miramar, FL at Genuent

Company: Genuent

Job description: Title: Genesys Cloud Engineer
Location: Miramar, FL (M-TH on-site, F remote)
Compensation: $65-72/hour
Duration: 6 month contract to hire
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.Genesys Cloud EngineerKey Responsibilities:

• Build and configure call flows, IVRs, queues, and agent routing rules
• Implement omnichannel capabilities (voice, chat, email, SMS)
• Configure and test integrations w/ external systems (CRM, WFM, etc.)
• Support voice quality, SIP trunking, SBC, BYOC Implementations
• Support provisioning and system administration for users, roles, and divisions
• Perform health checks, platform tuning, and platform upgrades
• Design and build dynamic call/chat flows using native tools (Genesys Architect, Amazon Lex, Dialogflow)
• Integrate NLP/NLU models for intent recognition and response handling
• Implement dynamic data dips (CRM, backend APIs) and self-service action
• Deploy bots, virtual agents, and agent assist features
• Intent mapping, entity extraction, and voice UX design, data actions, connectors, and error handling

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities

Expected salary: $65 - 72 per hour

Location: Miramar, FL

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