Director of Learning & Operations Enablement

Job title: Director of Learning & Operations Enablement in North Carolina at Skiptown

Company: Skiptown

Job description: Director of Learning & Operations EnablementLocation: Remote with travel required. Candidates located in Charlotte, NC, Atlanta, GA, or Denver, CO will be prioritized.About Skiptown:

Skiptown is the spot for dogs and their people. With daycare, boarding, grooming, training, and a social club, we deliver unforgettable experiences—on and off the leash. As we gear up for major growth, including franchising, we're building smart, scalable systems to power our next chapter.Role Overview:

We're seeking a strategic, execution-minded Director of Learning & Operations Enablement to own our Learning Management System (LMS), build scalable training programs, and lead the development of a comprehensive operations manual that supports internal teams and future franchisees. You'll report into the CEO and work cross-functionally with leadership, product, and frontline roles to ensure our training and operations materials are impactful, scalable, and aligned with our mission.Key ResponsibilitiesLearning & Development (L&D) Strategy

• Own the company-wide learning strategy across all departments and service lines


• Manage the end-to-end administration and optimization of our LMS (e.g., TalentLMS)


• Design and launch engaging training experiences (e-learning, video, SOP guides, instructor-led)


• Partner with department leads to ensure training aligns with operational goals and service excellence

• Develop and maintain a scalable, easy-to-use Operations Manual and SOP library


• Translate existing workflows and tribal knowledge into documented processes and visual resources


• Ensure consistency and clarity across all facility-level operations materials


• Identify opportunities to streamline onboarding and role readiness across the company

• Collaborate with leadership to adapt training and operations content for franchise use


• Ensure documentation meets franchise compliance and brand standards


• Support the creation of toolkits, field support guides, and onboarding for franchise partners

• Establish KPIs for training effectiveness, completion rates, and operational consistency


• Analyze feedback and performance metrics to improve materials and delivery methods


• Lead initiatives to improve content accessibility, engagement, and knowledge retention

• 5+ years of experience in L&D, enablement, or operations roles


• Proven success managing and scaling an LMS


• Experience building training content and operational documentation from scratch


• Strong instructional design and content development skills (visual, written, and video)


• Ability to create scalable systems for a multi-site or franchise environment


• Deep understanding of frontline operations in hospitality, pet care, or service-based industries


• Exceptional collaboration, communication, and project management skills

• A systems thinker who loves turning chaos into clarity


• Obsessed with building tools that help people learn and do their jobs better


• Equally comfortable writing SOPs, storyboarding e-learning modules, and advising leadership


• Passionate about scaling a brand that prioritizes both quality and fun


• A proactive communicator who balances strategy with execution

• Competitive salary + performance bonus


• Health, dental, and vision insurance


• 401(k)


• Free or discounted services at Skiptown for your pup


• DoorDash DashPass Account


• Unlimited PTO and flexible work environment


• 50% off a Farmers Dog Subscription

Expected salary:

Location: North Carolina

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