IT Support Engineer - Helpdesk ServiceDesk (Work from home)

Job title: IT Support Engineer - Helpdesk ServiceDesk (Work from home) in Saint Croix Falls, WI at EasyITGuys

Company: EasyITGuys

Job description: Are You Our Next Team Member?

Do you love technology, solving problems, and delivering exceptional customer experiences? Do you thrive in a fast-paced, client-focused, and challenging role? If you enjoy IT support, customer service, and helping businesses succeed, we want to hear from you!About EasyITGuys

Established in 2009, EasyITGuys is a family-owned IT and cybersecurity company. We provide managed IT services to businesses and premium home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach. At EasyITGuys, we don’t just solve IT problems—we create experiences that leave clients saying, “Wow, that was amazing!”

Learn more about us:About Us [https://easyitguys.com/contact/] | Client Ticket Surveys [https://easyitguys.com/company/surveys/] | Public Reviews [https://easyitguys.com/company/reviews/] Follow us:Facebook [https://www.facebook.com/easyitguys] | LinkedIn [https://www.linkedin.com/company/easyitguys] | Google [https://g.co/kgs/vE2b1Dk] | X (Twitter) [https://www.twitter.com/easyitguys] | Instagram [https://www.instagram.com/easyitguys/] | YouTube [https://www.youtube.com/@easyitguys2] | TikTok [https://www.tiktok.com/@easyitguys]
The Opportunity

Position: IT Sales & Support Engineer / Consultant / Specialist Location: 100% Remote (U.S. only) Schedule: Monday – Friday, 8 AM – 4:30 PM or 9 AM – 5:30 PM CST Type: Full-Time, HourlyWhat You’ll Do

Provide technical support and IT consulting for business clients

Solve IT challenges through troubleshooting and software solutions

Balance support and sales—help clients while identifying their technology needs

Work closely with businesses, building strong, long-term relationships

Continue expanding your knowledge in a fast-paced, evolving IT environment

Who We’re Looking For

Industry Experience

✅ MSP/MSSP Experience: 3-5+ years✅ IT Support Experience: 3-5+ years✅ IT Sales Experience: 1-2+ years✅ Client Segment Experience: 3-5+ years supporting businesses✅ Remote/Hybrid Experience: 2-3+ yearsCore Technical Skills (1-3 Years Preferred)

Support & Systems (Highly Desirable)

Microsoft Teams, Microsoft 365

Repairshopr / Syncro

Keeper Password Manager

ConnectWise (Manage, Automate, Control, CPQ, BrightGauge, & More!)

Monday.com

Devices & Infrastructure

Fortinet Firewalls, Switches, APs

SonicWALL Firewalls, Switches, APs

Ubiquiti Routers, Switches, and APs
Additional Skills

Typing speed: 40 WPM minimum, 60+ WPM preferred

AS/BS Degree preferred

Certifications (CompTIA, Microsoft, Cisco, etc.) a plus
Required Skills & Experience

Active Directory & Group Policy

Windows OS, Microsoft Office, Windows Server, VPN Configuration

Office 365 Administration

Strong customer relationship & sales skills

Ability to train and support non-technical users

Excellent time management & prioritization

Experience with onsite services & projects

Sales & Customer Success – Excellence is Our Standard ⭐

Obsessed with Client Satisfaction: You love earning 5-star CSAT scores and making a real difference.

Recognized Excellence: Clients, peers, and leadership consistently acknowledge your impact (Employee Awards & Recognition)

Driven to Win: You thrive in a high-performance environment, consistently excelling in sales & support metrics.

What You Get – Be Part of Something Bigger

We’re a mission-driven company that believes in culture, excellence, and continuous growth. When you join our team, you gain more than a job—you become part of a community that values your voice, invests in your future, and supports your success. Competitive Pay & Compensation Accelerators – Performance-based profit sharing rewards your hard work. Comprehensive Benefits – Medical, Dental, & Vision Insurance for your well-being. Future-Focused – 401K & Retirement Benefits to build financial security. Professional Growth – Continuously level up your skills, knowledge, and expertise Work-Life Balance – Paid Time Off (Vacation, Sick, Personal) & Paid Holidays. Your Voice Matters – A small-business culture where your ideas make an impact.⚡ High-Energy, Fast-Paced Work – A team of go-getters who love what they do.

Ready to Join the Team?

Apply today and become a part of EasyITGuys!

Expected salary:

Location: Saint Croix Falls, WI

Apply for the job now!

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