Remote Customer Service Rep
Posted 2025-06-16
Remote, USA
Full-time
Immediate Start
Job title: Remote Customer Service Rep in Warwick, RI at Axelon Services
Company: Axelon Services
Job description: Job Description: Max payrate is $20/hr
Location: Warwick, RIMANDATORY: Training is on-site. Nesting and quality assessment will be on site. After successful completion of quality certification/assessment, position will be remote. Training is 3 weeks and then nesting is 2 weeks, so 5 total weeks in office.*Class Start Date: 4/21/25. " The plan is to train on-site at *** office in Warwick, RI " Training Schedule: 8:30-5pm EST, Half Hour Unpaid Lunch **Schedules after training be determined using ranking system based on performance in training. Temps will bid on available schedules based on business need closedRequired Skills and Experience
1 - 2 years of customer service experience. Open to those with retail/restaurant experience.
1 - 2 years Microsoft Suite experience necessary for the role.
- Call center experience strongly preferred.
- Must have intermediate computer literacy.Job Description:
The role will include customers calling to learn about their pension/structured settlement annuity, customers calling for account maintenance (direct deposit changes / address changes), assisting family members & beneficiaries within claims process and answer account information. Role requires processing and strong ability to navigate Windows based operating systems.Strong customer service focus is a must. Ability to convey complex topics to clientele. Work to remove roadblocks to customer requests & educate customer on the correct process for receiving information. Licensing not required for role. Warwick, Rhode Island location required.MANDATORY: Training is on-site. Nesting and quality assessment will be on site. After successful completion of quality certification/assessment, position will be remote. Training is 3 weeks and then nesting is 2 weeks, so 5 total weeks in office.Agent experiencing system issues at home office will be required to travel to Warwick office until system issue/outage corrected.Requirements: "Ability to attend training, nesting at Food and Beverage Client Lane, Warwick RI office
- Ability to work from home which includes high speed internet and a quiet place to work that is secure. (Hotspots are not allowed high internet speed is required)
- Able to use video during interview and training.
*An ability to work during the hours of operation of Monday-Friday, must be flexible in regard to shifts worked, which may change based on business needs. ** "
- NO time off planned during training until end of nesting Timeline
*Class Start Date: 4/21/25. " The plan is to train on-site at *** office in Warwick, RI " Training Schedule: 8:30-5pm EST, 1 Hour Lunch **Schedules after training be determined using ranking system based on performance in training. Temps will bid on available schedules based on business need closed
Expected salary:
Location: Warwick, RI
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