Senior Manager, Product Design

Job title: Senior Manager, Product Design in San Francisco, CA at FrontApp

Company: FrontApp

Job description: Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including and .Front is transforming how teams communicate with customers - and great design is central to that mission. You'll join a high-trust design org with strong executive support, global cross-functional partners, and a culture that values quality, curiosity, and care. As a Senior Design Manager at Front, you'll lead a group of talented product designers based in San Francisco and oversee key product surfaces: Core Product Experience, Chat, Knowledge Base, and Design Systems.You'll be responsible for raising the bar of design craft and coaching your team to deliver intuitive, polished, and scalable user experiences. This is a highly cross-functional role: you'll work closely with PMs, engineers, and leaders not just in SF, but across our Paris and LatAm hubs. You'll play a central role in connecting the dots between product surfaces and geographies - helping your team make better, more informed decisions.What you'll doManage and grow a high-performing SF-based design team - supporting their craft, career development, and impactOversee design for our Core Product, Chat, Knowledge Base, and Design Systems pods - while partnering closely with global peers to align across the productPartner with PMs and engineers to shape product strategy, roadmap direction, and ensure successful executionSet a high bar for visual, interaction, and systems design - and guide your team in meeting itGive clear, actionable feedback that sharpens the work and elevates outcomesFoster a culture of collaboration, design excellence, and fast, iterative problem-solvingHelp scale our design org - from improving hiring and onboarding to evolving our design reviews, systems, and ritualsAdvocate for users and design quality in product and org-level decisionsYou have...7+ years of product design experience, with 3+ years managing designers (including senior ICs)Experience shipping B2B or technical products with high expectations for UX and visual polishA strong product sense - you can help shape the “what,” not just the “how”A sharp eye for craft and systems, and a clear POV on what makes great designExperience giving principled, actionable feedback that grows designers and improves outcomesConfidence navigating ambiguity and driving alignment across multiple teamsA collaborative leadership style - you're excited to partner with peers in Paris, LatAm, and across time zones to deliver cohesive product experiencesComfort managing distributed design teams and influencing work beyond your direct reportsExceptional candidates will...Have experience overseeing multiple workstreams or product surfacesShow examples of how their leadership improved both team performance and product qualityHave worked at a company with high design standards and strong cross-functional alignmentBring a passion for building systems, elevating taste, and scaling design culture across bordersHave a portfolio of exceptional visual and interaction design, created by their teams under their guidanceApplication RequirementPlease include a link to your portfolio or team work samples that demonstrate the quality of design your teams have delivered under your leadership.This is a hybrid role, expected to be in our SF office on Tuesdays and Thursdays.What we offerCompetitive salaryEquity (we are post-series D & backed by some of the best VCs in the US)Private health insurance, including plan options at no cost to employeesPaid parental leaveFlexible time off policyFocus Fridays - learn more !Flexibility to work from home 3 days/week (unless posted as a full-remote role)Mental health support with Workplace OptionsFamily planning support with Maven$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activitiesWellness Days - Fronteers get an additional day off on months with no holidaysWinter Break - Our offices are closed from Christmas to New Year's Day!Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the &

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Location: San Francisco, CA

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