Mid-Level IT Service Desk Specialist: Advance Support

Job title: Mid-Level IT Service Desk Specialist: Advance Support in Fort Sam Houston, TX at NetImpact Strategies

Company: NetImpact Strategies

Job description: Job Description:NetImpact Strategies, Inc. is seeking to hire an IT Service Desk Specialist to support a Federal Agency.This role is located 100% onsite in Fort Sam Houston, TX. May require occasional travel. Candidate must be eligible for a Secret Clearance.Key Responsibilities

• Provide technical assistance and resolve hardware, software, and operating system issues for users via phone, email, or chat.
• Ensure proper escalation of unresolved issues and follow up with users to verify satisfaction.
• Analyze and resolve complex technical issues, providing escalation support for automation hardware, software, systems, and peripherals, both remotely and on-site.
• Assist with call overflow during peak periods, ensuring support requests are logged in the ticketing system per service level agreements.
• Provide on-site maintenance for government-owned equipment, including desktops, laptops, and mobile devices, and manage LAN-connected device repairs and modifications.
• Configure and troubleshoot peripherals (printers, monitors, scanners), adjust BIOS/CMOS settings, install drivers, and document all activities in the ticketing system.
• Install, configure, and troubleshoot Microsoft Operating Systems, office software, and network protocols (TCP/IP, wireless).
• Provide clear and concise documentation for all technical support activities for internal review and auditing purposes.

Qualifications:Required Qualifications and Certifications

• A minimum of 4 years of progressive experience demonstrating the required proficiency.
• Bachelor’s degree and/or equivalency.
• Candidate must be eligible for a Secret Clearance.
• IAT II certification compliant with DoD 8570.01-M requirements. (CCNA-Security, GICSP, GSEC, Security+ CE, SSCP, CySA+ **)
• CE: Associate (professional preferred) level certificate.
• Ability to work 100% onsite in Fort Sam Houston, TX. May require occasional travel.

Preferred Qualifications and Certifications

• Previous Federal Consulting Experience.
• Professional-level certifications in supported technologies.
• Experience working within Federal or DoD systems and environments.

#LI-Onsite About Us:Perks of working at NetImpact Strategies

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team

• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required

• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays

• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)

• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications!

• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024!

• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!

ABOUT USNetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.ACCESSIBILITY NOTENetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact .EQUAL OPPORTUNITY EMPLOYERNetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").

Expected salary:

Location: Fort Sam Houston, TX

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