Desktop Support Technician

Job title: Desktop Support Technician in Normal, IL at Adecco

Company: Adecco

Job description: We are hiring a Desktop Support Technician in Normal IL. These are the details:Job DetailsLocation: Normal ILPay: $Shift/Hours: 5 AM-5PM Window to work to work the 8 hours M-FQualifications3+ years in a fast-paced Desktop Support role, where you handled changing priorities, escalations, and a high volume of tickets (50-75 per week)Preferred skills - Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools,Experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systemsFamiliarity with the standard helpdesk ticketing tools (ServiceNow, Jira)Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), Active Directory, file and printing services, and shared drives.ResponsibilitiesUse ITSM ticketing system (Service Now) to document all work performedPerform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)Experience with: Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging AutoPilot, Microsoft Intune, Jamf (Casper), and other system management toolsHardware and software provisioning (check-in and check-out)Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer serviceThis role is being recruited by one of our National Recruitment Teams and not your local Branch.If this sounds like a position you would be interested in, please apply with your up-to-date resume today!Pay Details: $29.00 per hourBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act


• Los Angeles City Fair Chance Ordinance


• Los Angeles County Fair Chance Ordinance for Employers


• San Francisco Fair Chance Ordinance

Expected salary: $29 per hour

Location: Normal, IL

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