Learning Developer, Senior - Behavioral Health

Job title: Learning Developer, Senior - Behavioral Health in Oakland, CA at Blue Shield of California

Company: Blue Shield of California

Job description: Job Category: Customer Services and OperationsJob Description:Your RoleJoin Blue Shield's dynamic Enterprise Learning organization, where we develop learning solutions to ensure employees can perform their jobs, enable the business to further our mission, and serve as a strategic partner to talent mobility through innovative learning strategies and solutions. The Learning Developer, Senior role will report to the Manager of Learning Development.Responsibilities:Your WorkIn this role, you will:

• Work with clients to assess learning needs and build learning requirements and learning plans for moderate-to-complex learning solutions
• Design and develop moderate-to-complex self-paced multimedia eLearning and online reference materials, including multimedia assets such as audio, video, images, text and animation
• Create technical and business skill assessments
• Perform quality assurance testing on self-paced courses
• Develop knowledge articles, guides, and other reference materials to support projects and team operations
• Create instructor-led training materials with hands-on exercises for live virtual training
• Work with subject matter experts to learn complex processes and systems quickly, so you can create clear, engaging content
• Create interactive system simulations
• Use your advanced knowledge of instructional design and adult learning theory to determine appropriate learning solutions for a variety of learner types with varying skill levels

Qualifications:Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience
• Requires at least 5 years of prior relevant experience
• Requires experience and proficiency in e-learning development (Articulate Storyline preferred)
• Requires experience using graphics programs such as SnagIt; audio programs such as Adobe Audition and animation programs such as Vyond preferred but not required
• Requires experience creating interactive system simulations
• Requires experience creating instructor-led training materials with hands-on exercises
• Requires excellent writing, analytical, and problem-solving skills

About the Team:About Blue Shield of CaliforniaAs of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us!Our Values:

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model:At Blue Shield of California and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose - whether working in the office or through a hybrid approach - by providing clear expectations while respecting the diverse needs of our workforce.Two Ways of Working:

• Hybrid (Default): Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above). Exceptions:

o Member-facing and approved out-of-state roles remain remote.o Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.o For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

• On-Site: Work from a business unit-approved office an average of four (4) or more days a week.

Physical Requirements:Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.Equal Employment Opportunity:External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

Expected salary:

Location: Oakland, CA

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