Customer Service Representative (Hybrid)

Job title: Customer Service Representative (Hybrid) in Center Line, MI at Binson's Medical Equipment & Supplies

Company: Binson's Medical Equipment & Supplies

Job description: In industry-leading health care organization, our mission is to provide our communities with “Better Products, Better Services, Better Lives.” We are a dynamic, growing, family-owned company with locations in Michigan, Indiana and Florida. Join our team at Binson’s Medical Equipment & Supplies today!WHAT WE'RE LOOKING FOR:

• High school diploma or equivalent.


• Strong verbal and written communication skills.


• 3 years experience in a call center or customer service role, preferably within a healthcare setting.


• Proficiency in using computer systems


• Ability to manage a multi-line switchboard effectively.


• Excellent organizational skills and attention to detail.


• Ability to work in a fast-paced environment.


• Compassionate and patient-centered approach to service.

• Handling Incoming Calls:

• Answer incoming calls from patients, healthcare providers, and referral sources in a courteous and professional manner


• Provide accurate information and assistance based on caller needs.


• Patient Information Management:

• Accurately enter new patient details into the company’s computer system, including personal information, diagnosis, physician details, product requirements, and insurance information.


• Maintain up-to-date and precise records of all patient interactions and transactions.


• Order Processing:

• Secure written orders from physicians and verify patient insurance coverage.


• Generate and process orders efficiently, ensuring all necessary information is complete and accurate.


• Follow-Up Communication:

• Keep customers and referral sources informed about the status of their orders.


• Conduct follow-up calls to ensure satisfaction and address any additional needs or concerns.


• Multi-Line Switchboard Operation:

• Manage a multi-line switchboard, directing calls to the appropriate departments or personnel as needed.


• Ensure that calls are answered promptly and routed correctly to minimize wait times.


• Customer Service:

• Provide exceptional customer service by addressing inquiries, resolving issues, and offering support.


• Advocate for patients by ensuring they receive the necessary information and resources.


• Collaboration:

• Work closely with other departments and team members to ensure seamless operations and patient care.

• 26834 Lawrence Ave. Center Line, MI 48015


• Monday-Friday 8:30 AM - 5:00 PM

• Must train on-site at our Center Line Headquarters


• Must be able to work a hybrid schedule of minimum 3 days in office

• Competitive wages and benefits


• Health, Dental, Vision and Life Insurance


• Paid Holidays/Floating Holiday


• Paid Vacation


• 401k Retirement Savings


• Growth & Advancement Opportunity


• Paid training

Expected salary:

Location: Center Line, MI

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