Medical Call Center Representative

Job title: Medical Call Center Representative in Inglewood, CA at The Siskin Group

Company: The Siskin Group

Job description: Benefits:

• Opportunity for professional growth


• 401(k)


• Competitive salary


• Dental insurance


• Health insurance


• Paid time off


• Vision insurance

• Answer large volume of incoming calls promptly and professionally, using proper phone etiquette.


• Log and distribute messages accurately; respond to voicemails and messages from the Remote Call Center.


• Address patient inquiries related to prescriptions, referrals, authorizations, and other requests.


• Schedule appointments for all patients across the clinic.


• Monitor and respond to email communications via [email protected], as well as messages through Tebra and Office Ally.


• Process and prepare invoices for patient forms.


• Process medical records request to 3rd party insurances on request


• Retrieve, process, fax, email, and log all incoming patient forms and documents


• Ensure all documentation is accurate and compliant with healthcare standards.

• Assist Front Desk staff with check-ins and general administrative tasks as needed.


• Maintain professionalism and adhere to all Allied Health Solutions policies and procedures.


• Foster a respectful and collaborative team environment.

• Process and follow up on EDD (Employment Development Department) claims for patients.


• Train and become proficient in eScript processing; follow up and respond to all eScript inquiries in a timely manner.


• Coordinate and fulfill medical records requests efficiently.


• Support administrative functions as needed.


• Attend at least four staff meetings or training sessions per month, preferably on Fridays.

• Associate degree or higher qualifications in healthcare administration or equivalent training is required.


• At least 2 years full time experience in a similar position.


• Prior experience in a healthcare or call center setting strongly preferred.


• Knowledge of medical terminology, scheduling software (e.g., Office Ally and Tebra), and healthcare administrative workflows is a plus.


• Excellent communication, organizational, and multitasking skills.


• Strong attention to detail and ability to work independently and as part of a team.


• Bilingual (English/Spanish) is a plus.

• Competitive pay


• Health, dental, and vision insurance


• Paid time off and holidays


• Supportive team environment


• Opportunities for professional growth

Expected salary: $21 - 25 per hour

Location: Inglewood, CA

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