Scheduling Associate

Job title: Scheduling Associate in Washington DC at Neal R Gross & Co

Company: Neal R Gross & Co

Job description: Job Title: Scheduling Associate

Location: This is a hybrid role and requires someone to be in the office 2-3 days a week. The office is located at 1716 14th St NW Ste. 200, Washington, DC 20009.Neal R. Gross & Co. (NRGCO), a leader in court reporting and transcription services, is seeking a highly organized and client-focused Scheduling Associate to join our team. This role is critical in coordinating legal proceedings and meetings while ensuring exceptional client service.We need a self-motivated, detail-oriented, and quality-focused professional, with a passion for delivering outstanding customer service. You have a proven ability to manage complex schedules, resolve problems efficiently, and adapt to new technologies and procedures. If you enjoy building relationships and take pride in being a trusted resource for clients and colleagues, this role is for you.If you thrive in a fast-paced environment, excel in problem-solving, and have a hospitality mindset, we encourage you to apply.On the work from home days, we need someone available at their home computer 9am-5pm to respond to client calls and emails.Key Responsibilities

• Respond to client requests via email and phone, ensuring timely and professional communication.


• Maintain accurate scheduling records in proprietary software, ensuring complete and consistent data entry.


• Confirm and cancel assignments for the next business day with clients and assigned resources.


• Coordinate and schedule legal proceedings and meetings, assigning court reporters, videographers, interpreters, and other resources to match client needs.


• Resolve scheduling issues, escalating complex matters to management as needed.


• Build and maintain strong professional relationships with clients, subcontractors, and team.


• Book conference rooms and travel arrangements, including airfare, hotels, and car rentals, nationwide members.


• Work closely with court reporting team to ensure clients needs are not only met but exceeded.

• 0-3+ years of work experience. New grads are encouraged to apply!


• Excellent oral and written communication skills, with a professional and calm demeanor under pressure.


• Exceptional organizational and time-management skills with a keen attention to detail.


• Ability to work independently, collaboratively, and in a fast-paced, multi-tasking environment.


• Flexibility to work after hours as needed and maintain an exceptional attendance record.


• Demonstrated ability to maintain confidentiality of sensitive information.


• Proven experience in administrative roles, ideally in a legal or court reporting environment.


• Strong proficiency with database management systems and office software; intermediate to advanced computer skills are required.


• Experience in the legal industry (paralegal, legal secretary, or court reporting) is strongly preferred.


• Preferred - Bachelor’s degree in Business Administration, Public Relations, Law or a related field, a degree or certificate as a Paralegal/Legal Assistance, or equivalent work experience.

• Competitive compensation package; $45k/year, or more for experienced applicants


• Medical and dental insurance coverage


• 9 paid vacation days plus federal holidays


• Parental leave


• Job security for high performers, with many employees having tenure of 10+ years


• Occasional remote work opportunities


• A dynamic work environment with supportive colleagues and opportunities for professional growth

Expected salary: $45000 - 50000 per year

Location: Washington DC

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