Resort Services Agent

Job title: Resort Services Agent in Harbor Springs, MI at Boyne Resorts

Company: Boyne Resorts

Job description: Job Description:OverviewThe Highlands is seeking an enthusiastic and service-minded Resort Service Agent to join our team! In this role, you'll assist guests across a variety of channels—phone, email, chat, and occasionally in person—by answering questions, making activity and dining reservations, and supporting e-commerce transactions. This is a full-time, year-round position with benefits, offering an exciting opportunity to be part of an incredible resort environment.Employee Perks:

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.


• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.


• Dining Discounts – Receive 25% off at Boyne restaurants.


• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.


• Free Water Park Passes – Access to Avalanche Bay Water Park.


• Lodging Discounts – Special rates for friends and family.


• Tuition Reimbursement – Support for continuing education.


• Housing Availability – First-come, first-served team member housing.


• Health Insurance – Available for Full-Time Year-Round Team Members.


• AllyHealth – Access to health services for all employees.

• Long-Term Thinking

• Excellence in Execution

• Attitude is Everything

• Develop Create People

• Serve our team members first so they can, in turn, serve our guests and community

• Provide prompt, friendly, and professional support to guests via phone, email, chat, voicemail, and in-person.


• Assist with booking resort activities and answering guest questions.


• Log guest interactions and updates in the appropriate systems.


• Support guests in navigating the online store, including login issues, account setup, and Boyne Rewards.


• Troubleshoot e-commerce transactions and escalate issues when needed.


• Work at the lift ticket window as needed, especially during peak winter seasons.


• Take initiative in identifying and resolving issues with minimal supervision


• Review website and SharePoint for up-to-date information and flag any inaccuracies.


• Take on other tasks and projects as assigned by the Resort Services Manager.


• Utilize downtime proactively and independently to deepen knowledge of resort offerings, policies, and procedures through internal resources such as SharePoint and the company website

• High school diploma or equivalent; some college experience preferred.


• Previous experience in customer service or hospitality.


• Excellent verbal and written communication skills.


• Strong phone etiquette and professional email/chat writing.


• Detail-oriented and organized; able to manage multiple tasks and conversations at once.


• Tech-savvy with a good understanding of e-commerce platforms and guest service tools.


• Proficient with Microsoft 365 applications.


• Flexible schedule availability, including weekends and holidays.


• Able to problem-solve independently and adapt in a fast-paced environment

• Familiar with RTP or Salesforce software

Expected salary:

Location: Harbor Springs, MI

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