Patient Benefits Advisor 2 (H)- Remote
Posted 2025-06-16Job title: Patient Benefits Advisor 2 (H)- Remote in Medley, FL at University of Miami
Company: University of Miami
Job description: Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this .The department of Patient Access has an exciting opportunity for a full-time, remote Patient Benefits Advisor 2. The Patient Benefits Advisor 2 (H) ensures that patients have adequate insurance coverage for services received and advises patients when there are any gaps in coverage so that appropriate payment arrangements can be made.CORE RESPONSIBILITIES
- Greets every individual on the phone or in person with a smile and a warm, professional greeting.
- Coordinates with appropriate scheduling department to schedule patient appointments when prior authorizations have not been obtained or have been denied.
- Assists departments with inquiries into the status of accounts, pre-certification, eligibility, financial estimates and department policies and procedures.
- Ensures all patient information is secure and all paperwork disposed of appropriately to preserve confidentiality.
- Ensures that prior authorizations are obtained and fully documented prior to the receipt of services.
- Contacts physician offices to obtain missing patient information.
- Utilizes patient estimate tools and insurance company contacts to obtain accurate out-of-pocket estimates, documents these estimates, and generates estimate letters.
- Updates patient accounts as necessary with correct insurance information.
- Submits insurance referral documentation in a timely fashion.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
- High School diploma or equivalent
- Minimum 2 years of relevant experience
- Strong customer service skills
- Strong written and verbal communication skills
- Highly detail oriented and organized
- Excellent interpersonal skills
- Knowledge of medical terminology
Expected salary:
Location: Medley, FL
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