Customer Enablement Architecture Engineer (Remote)

Job title: Customer Enablement Architecture Engineer (Remote) in USA at GovCIO

Company: GovCIO

Job description: OverviewGovCIO is currently hiring a Customer Enablement Architecture Engineer to support Veterans Affairs operational needs. The candidate will analyze business processes, identify areas for improvements, and drive data-informed decisions, while collaborating with stakeholders to enhance efficiency and resolve challenges. This position is fully remote within the United States.Responsibilities

• Gather and analyze business requirements, translating them into initiatives, including workflow optimization and system enhancements.

• Post and communicate service interruption notifications to stakeholders in the event of unscheduled downtime, planned maintenance, or lagging system performance, ensuring transparency and timely updates.

• Conduct data analysis to identify trends, inefficiencies, and areas for improvement.

• Collaborate with cross-functional teams to develop solutions that align with VA operational and strategic goals.

• Prepare reports, dashboards, and presentations for stakeholders and leadership for tracking and resolution of risks, issues, and backlog items.

• Maintain and enhance business processes through documentation, SOP development, and process mapping.

• Support the integration and use of tools such as SharePoint, ServiceNow, and other business applications.

• Lead business-related communications, including stakeholder management, marketing strategies, and team coordination.

QualificationsRequired Skills and Experience:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.

• 12+ years of experience in business analysis, project management, or a similar role.

• Strong analytical, problem-solving, and communication skills.

Preferred Skills and Experience:

• Knowledge of healthcare, finance, or technology industries.

• Experience with project management frameworks and tools (e.g., Jira, ServiceNow, SharePoint).

• Experience with query-based exchange systems and enterprise reporting.

Clearance Required

• Ability to obtain and maintain a suitability/Public Trust

Company OverviewGovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.Posted Pay RangeThe posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.Posted Salary RangeUSD $130,000.00 - USD $140,000.00 /Yr.

Expected salary:

Location: USA

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