Modern Work and Experience Consultant

Job title: Modern Work and Experience Consultant in Rye Brook, NY at Kyndryl

Company: Kyndryl

Job description: Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleThis role is for you if you are passionate about modernizing the infrastructure and creating an exceptional employee experience – making their modern work life easier, simpler, more unified, and more secure. We are looking for people with strong consulting experience and technical acumen for all things Modern Workplace and End User Experience is our North Star in all that we do!You will join our Kyndryl Consult organization and help deliver Cloud first, Remote first, Digital first solutions at scale and enhance resilience and security for our customers while optimizing costs.You will Deliver consulting engagements for one or more of our Digital Workplace technologies and Platforms. As M365 Architect including Telephony and Meeting Rooms modernization, you will develop solutions that solve unique business needs and enable modern hybrid work technology.In this role, you will collaborate with customers to develop comprehensive Microsoft adoption strategies and technology roadmaps that align with their business objectives and technological requirements. You will provide expert guidance on Microsoft Exchange and Collaboration technologies, ensuring optimal performance, scalability, and security. Your responsibilities will also include advising on best practices for architecture, design, and deployment.You will posses a deep understanding of the suite of tools within Microsoft 365, such as SharePoint, and Exchange, OneDrive and AVD is essential. Subsequent experience with Microsoft Copilot and generative AI to enhance productivity is highly valued. You will establish and maintain strong relationships with customers, serving as a trusted advisor and providing strategic insights and recommendations that drive customer success.You will study the current state of M365 licenses and do license optimization, and drive adoption of underutilized features. You'll bring experience with conducting assessments for moving on-prem workloads to AVD and implement, conduct Copilot workshops and bring consulting expertise on M&A, Divestiture strategy and planning (Exchange, OneDrive, Sharepoint, Power Platform). You implementation expertise on Agentic AI and Agents deployment for specific tasks and shift leftPrimary duties may include, but are not limited to:

• Lead role in the delivery of client consulting engagements for Digital Workplace including client workshops, capability assessments, maturity assessments, strategies, roadmaps, Migrate and implement complex solutions (Envision – strategy and roadmap, Design the architecture, Deploy, Implement, Accelerate Adoption, Evolve, continuous improvement).


• Perform analysis of client’s current state, define desired outcomes, define/revise user experience strategies, design conceptual solutions/plans/roadmaps that drive the adoption of relevant emerging technologies, automation, and improved processes onto the client’s organization.


• Lead consulting engagement teams: structure and lead requirements analysis, plan for milestones, manage engagement outcomes, and oversee project team members to manage toward engagement outcomes.


• Articulate engagement findings, designs, recommendations, and roadmaps at executive levels. Deliver storyboard presentations to gain client commitment and buy-in.


• Contribute to the consulting knowledge base and methods with technique papers, work product descriptions, guiding principles, documents, and further the evolution of intellectual capital assets

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.Who You AreRequired Consulting, Technical and Professional Expertise M365, Modern Workplace

• Consulting, Technical and Professional Expertise in Modern Work and Experience Services, M365 (Exchange, Sharepoint, OneDrive migrations), AD Azure AD and hybrid join.


• 5+ years’ experience working as a lead or senior consultant focusing on Digital Workplace Engineering technologies at an IT professional services firm or similar background in an IT role in a large enterprise


• 8+ years’ experience delivering consulting engagements for one or several of our Digital Workplace technologies with deep expertise implementing and managing Collaboration services including M&A, Divestiture migrations, Domain consolidation, Azure AD and or Active Directory, Copilot and Gen Ai Capabilities preferred


• Experience with Teams, Zoom, Webex, Telephony implementation, configuration and automation


• Experience with both On-Premises and Cloud-based implementation of one or more major vendor offering


• Digital Workplace technologies (Power BI, Power Virtual Agents, PowerApps, Power Automate).


• Experience of M365 platform to create Art of the possible Point of View after understanding business needs and translating those requirements into capabilities.


• Design and lead the migrations and modernization from on-premises to Cloud.


• Must have experience and skill level with contemporary engagement methods such as whiteboard, Mural workshops, hands-on demo's, prototyping and Proof of Concepts.

Required Consulting Skills:

• Experience of Offering and Point of View developments


• Experienced skill level with contemporary engagement methods such as whiteboard, workshops, hands-on demo's, prototyping and Proof of Concepts


• Experienced level skills with Design Thinking, Agile and DevOps methods.


• Excellent verbal, written and presentation skills;


• Self-driven, detail-orientated


• Ability to work collaboratively and productively with globally dispersed teams


• Ability to manage ambiguity, yet producing tangible results


• Ability to effectively manage challenging situations without loss of focus when under pressure

Preferred Consulting and Technical Experience

• Microsoft Modern Workplace portfolio: Office 365, Teams, Intune, Power Platform, Viva, OneDrive, and SharePoint.


• Device/Mobile Management platform experience with Intune, MaaS360, SOTI MobileControl, Jamf Mobile Device Management, and/or VMware Workspace One.


• VDI, Virtual Platform Engineering, DaaS Citrix, Omnissa, Microsoft


• Service Desk ticketing, telephony, and resource allocation tools (e.g., ServiceNow, BCM Remedy Helix).


• Azure Active Directory and Azure Virtual Desktop Services.


• Copilot and Gen Ai Capabilities preferred.

Required Education

• High School Diploma/GED

Preferred Education

• Bachelor's Degree

The compensation range for the position in the U.S. is $134,160 to $254,880 based on a full-time schedule.Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.There is a different applicable compensation range for the following work locations:California:$147,600 to $305,880Colorado: $134,160 to $254,880New York City: $161,040 to $305,880Washington: $147,600 to $280,320Washington DC:$147,600 to $280,320This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.EEO LanguageAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Being YouDiversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Expected salary:

Location: Rye Brook, NY

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