Call Center Team Lead

Job title: Call Center Team Lead in Boca Raton, FL at American Behavioral Research Instit

Company: American Behavioral Research Instit

Job description: Benefits/Perks

• Competitive Compensation


• Paid Time Off


• Career Growth Opportunities

• Manage and train call center employees so they are capable of providing excellent customer service


• Oversee call center operations, making improvements to telephone skills and other procedures


• Create goals and objectives for the call center and document performance using key performance indicators


• Develop and implement policies and procedures that maximize productivity


• Prepare and present reports on call center statistics to upper management


• Assist representatives where escalation is needed


• Take inbound calls and assist customers upwards of 100 per day


• Make outbound calls for prospects, leads, etc and generate sales

• High school diploma/GED is required, college experience is preferred


• Call Center Team Lead experience is preferred


• Previous experience as a call center manager or in a similar managerial position


• Strong grasp of customer service metrics and key performance indicators in a call center setting


• Knowledge of budgeting, reporting, and basic financial analysis concepts


• Highly skilled in Microsoft Office and call center software


• Excellent verbal, written, and interpersonal communication skills

Expected salary: $18 - 18.5 per hour

Location: Boca Raton, FL

Apply for the job now!

[ad_2]

Apply for this job