IT SUPPORT TECHNICIAN - ONSITE

Job title: IT SUPPORT TECHNICIAN - ONSITE in Lafayette, IN at A.C. Coy

Company: A.C. Coy

Job description: Overview:Location: Lafayette, IN - Onsite M - FJob Type: Contract to HireWork Authorization: No SponsorshipThe A.C.Coy company has an immediate need for an IT Support Technician. Ideal candidates must have 2+ years of IT support experience. Responsibilities:

• Stage, configure, and deliver IT assets (e.g., personal computers and mobile phones)
• Manage the inventory of IT assets for the site(s)
• Provide IT / OT deskside support to all employees at the client facility
• Provide White Glove IT services to all company executives
• Diagnose and resolve software and hardware incidents, including operating system (Windows 10, 11), network, mobile devices and software across a range of business and OT applications
• Communicate with employees vis face to face, over the phone, remote access, Teams and in writing
• Comfortable working in areas that are not climate controlled
• 80% office environment, 20% manufacturing environment (All safety equipment provided by client)
• Support 500 internal users on a 4 person team

Qualifications:Education:

• Bachelor's degree - Preferred

Experience:

• IT Support experience (deskside, phone, white glove) - 2+ years
• Ticketing system experience (ServiceNow, Jira, Remedy, etc.) - 2+ years
• Printer, mobile device, network, operating system (Windows 10/11) - 2+ years
• IT asset inventory management - 2+ years
• Experience working in a manufacturing facility - Preferred

Expected salary:

Location: Lafayette, IN

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