Member outreach representative

Job title: Member outreach representative in Louisville, KY at

Company:

Job description: Immediate need for a talented Member outreach representative. This is a 03+months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.Job ID:25-70870Pay Range: $22.50 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).Key Responsibilities:

• Shift: Prefer Central Time Zone 8:30-5:00 Overtime not required.
• The monthly metric goals are Conversions-the number of appts made during a successful call: 20% meets expectation-30% exceeds expectation
• Quality Audits: 92% or better per audit
• Call volume: 1000 or better
• HRAs Completed: 68 or better
• Care Gap Assessments Completed: 200 or better
• Adherence to schedule: 90% or better
• Consistent engagement as a WFH employee as seen in the Cloud Dialer Power BI report.
• Client required training, role specific training and meet the team.

Key Requirements and Technology Experience:

• Key Skills:Call Center/Customer Service, Healthcare, Member services .
• Proficient with Microsoft 365 and other software programs.
• Good communication and documentation skills with members facing medical needs.
• Good time management skills as this is a remote position.
• Bilingual is a plus.
• Call center experience.
• Medical background.
• High school plus work experience.
• Microsoft 365, Genesys.

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy [Link available when viewing the job].#prof J2W:CB3

Expected salary: $22.5 - 23 per hour

Location: Louisville, KY

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